Sr Billing Representative

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.


The Sr Billing Representative works with a team of billing professionals in a fast paced service environment performing billing functions and responding to billing inquiries from internal and external customers in a timely, professional manner. This role works the business, finance, and customers to provide accurate invoices for Elite Products and Services.


Meets productivity and accuracy goals defined for the role

Assigns Matter numbers to all Matters in 3E and Softrax environments

Generates invoices for contract milestones for services

Performs client account administration functions

Responsible for triggering maintenance due upon installation billings

Service Budget hours Updates for Service projects

Responsible for problem solution for customer inquires

Accurately processes credits (invoices) & debits (invoices)

Setting up of complex sales orders of Software Services & Subscriptions

Provides billing support, including account reconciliation

Responds to telephone and Billing Help Desk Support Tickets e-mail inquiries from customers and follows through on open items

Works with various departments including Sales, Services, Contracts and Accounting to ensure prompt resolution of client inquiries.

Participates in ad hoc projects as required

Participates in software testing as required

Proactively communicates with management on pending billings that have a revenue or cash impact to the business

On the day of the billing close all employees are required to be in the office from (8:00-5:30pm)

5 years of transactional accounting or billing experience with a customer service focus

Keen analytical skills and problem solving skills

Strong written and verbal communications skills

Experience working effectively across the team, cross-functionally and with external partners, clients and vendors

Strong action orientation with ability to meet deadlines, set priorities and perform multiple tasks in a changing environment

Knowledge in any of the following systems a plus: Get Paid, Softrax, NetAgent,, Orbitax and Checkpoint

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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