Resource Desk Coordinator

Job Description

Job Description:

We are seeking for resourceful Resource Desk coordinators who can assist in getting users trained. The Resource Desk coordinator will be responsible in assigning Client Specialists to user training requests on a global scale. You will directly report to the Resource Desk Manager and work closely with Client Specialist Managers, Specialists, Helpdesk agents, Digital Marketing and clients.

To be successful in this role, you must have superb organizational and communication skills. Your work will be accurate and you will be polite and professional.


Provide assistance and coordination to training requests and class related inquiries from clients via email. Assign trainers to new users and to users requesting training through the Helpdesk, Account managers and Client specialists. Create and promote the Monthly and Adhoc classroom and webinar schedule, as well as Seminar invites to clients. Issue Certificates of Class Attendance to clients.


A Bachelor's degree. Computer skills - must be proficient with Microsoft Office, Adobe, Outlook and project management software, e.g. Trello. With minimal knowledge on CRM applications or is willing to be trained. Prior administrative or client services experience within a corporate organization may be strongly desired. A professional and friendly demeanor. Have a keen eye for detail. Excellent verbal and written communication skills.

The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content-all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.


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