Professional Services Consultant

Job Description

  • Customer service & relationship management
  • Implementation and second level support
  • Assist the sales team with product demonstrations and account management
  • Provide training to customers and staff
  • Contribute to the design of new software and product enhancements Consulting in relation to ONESOURCE products
  • Special project work

Customer Service & Relationship Management
  • Manage a customer portfolio - understand customer needs and environment
  • Proactively explore opportunities to improve customer service as well as seek and leverage new consulting and sales opportunities to grow revenue
  • Work with account manager to manage and maintain the account and execute the account management plan
  • Initiate, leverage and support Thomson Reuters initiatives such as special events, public training and user forums for the benefit of customer portfolio and promote participation
  • Understand customer expectations and effectively scope consulting work
  • Feed customer requirements and enhancement requests into product development process and report back to customer on action taken
  • Provide advice to customers on technical and product issues
  • Provide 2nd level / 3rd level support on complex issues

Implementation, Migration, Customisation & Consulting Projects

Manage and execute implementation, customisation and consulting assignments including (as applicable):
  • Proactive customer engagement
  • Requirements capture
  • Scoping & design
  • Development & Testing
  • Implementation and deployment
  • Documentation - preparation & review
  • Customer review & sign off
  • Reporting
  • Post implementation reviews
  • Revenue optimisation by ensuring billable and out of scope work is properly captured, estimated, agreed and billed

Presales Activity
  • Revenue optimisation by ensuring consulting, training and product opportunities are identified and leveraged
  • Conduct product and standard template demonstrations. Understand customer pressure points and develop presentations to suit customer needs on short notice.
  • Participate in the sales proposal process and the targeting of new customers
  • Utilise existing relationships in the corporate tax sphere to target new sales and consulting opportunities
  • Increase cross selling of products and services within existing customer base

Product Development & Enhancements
  • Utilising experience and feedback gained through customer engagement actively facilitate the capture and communication of requirements to the development and technical teams through forums, systems and processes designed to capture such requirements

Customer Training
  • Run customer training sessions where required
  • Ensure all private training is billed and charged to the appropriate training code in a timely manner

Knowledge, Skills & Experience

Formal Qualifications/Certification:
  • Bachelor Degree, BS/BA degree in Information Technology, Computer Science, Accounting & Finance or equivalent

Experience and Skills:
  • 8+ years post graduate experience in a corporate, financial services or taxation environment in a commercial / corporate tax advisory capacity or business tax advisory role with a chartered accounting practice; or logistics, trade management, supply chain management, transportation management and/or tax technology
  • Experience in software implementation projects involving Customs & Trade, ERP systems, Supply Chain Management, Logistics such as SAP or ORACLE or Tax compliance
  • Experience with ONESOURCE solutions is an advantageous
  • Strong analytical and problem solving skills, in particular, ability to see problems objectively
  • Project Management experience and capabilities
  • Sound technical understanding of product content / tax legislation / compliance matters
  • Excellent presentation, interpersonal and communication skills (both oral and written in Japanese and English)
  • Ability to work in a team oriented environment
  • Attention to detail
  • Adaptability
  • Commercial awareness
  • Time management
  • Customer Focused
  • Influencing others
  • Ability to manage multiple projects/customer engagements
  • Flexibility to travel 20 - 40% to customer locations

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit .

More information about Thomson Reuters can be found on


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