Product Support Associate

Job Description

Job Title: Product Support Associate

Location: Nottingham or London

Role Summary:

The Product Support Associate will focus on responding appropriately to phone calls, web entry

and chat requests from internal and external customers on the Thomson Reuters Corporate suite of products. The successful candidate will be required to carry out the role in English (primary language) and German (secondary language) to support the expansion of our client base in Germany.

Primary Responsibilities:

  • • Provide product support to customers via phone, email and/or chat leveraging internal
  • resources in a timely manner
  • • Work on cases/tickets according to established departmental practices
  • • Document all interactions following standard operating procedures
  • • Collaborate with other support teams involving integration between products
  • • Improve the quality of the customer experience on a daily basis
  • • Assist other Support teams based on need and availability
  • • Other duties as assigned


Technical /Professional Skills & Competencies:

Essential Skills:
  • • Fluency in German Language (verbal and written)
  • • Demonstration of critical thinking skills
  • • Excellent follow through, attention to detail and able to adhere to a set deadline
  • • Strong initiative and ability to self-manage
  • • Demonstrate customer service skills
  • • Strong verbal and written communication skills
  • • Demonstrate good time management skills
  • • Ability to work with changing priorities and deadlines
  • • Good teamwork skills
  • • Apply knowledge quickly
  • • Ability to work varying shifts


Desired Skills:
  • • Customer facing/customer support role - ideally over the telephone in support desk environment
  • • XML/coding experience
  • • Knowledge of Tax and/or Accounting software
  • • Accounting or Tax qualification (e.g. ATT, ACCA, AAT, ACA etc.)


Education/Certification(s):
  • • Educated to degree level (or equivalent). Finance or technology-related subject preferred.


At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers .

More information about Thomson Reuters can be found on thomsonreuters.com.

Locations
London-United Kingdom;Nottingham-United Kingdom


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