Product Service Representative-2
-Fulfill client requests received via phone or through the online service and respond to client inquiries.
-Process and fulfill requests relating to specialized product lines; investigate standard requests and attempt to resolve.
-Direct clients through website / product to troubleshoot difficulties/respond to questions.
-Verify accuracy of printed documents against original order.
-Input client results into customer tracking database to ensure follow-up and invoicing.
-Troubleshoot failed orders and follow escalation process to resolve system issues.
-Ensure website and agent invoices are submitted for processing.
-Identify sales/cross-sell opportunities for sales team.
KNOWLEDGE & SKILL
-Strong analytical, problem solving and decision making skills.
-Strong written and verbal communication skills.
-Ability to multi-task while working in a fast paced environment.
-Working knowledge of the variety of processes, exercise good judgment and have good understanding of his own functional group.
-Maintain composure in stressful situations.
-Proficiency using MS Office.
-May require ability to speak in multiple languages.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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