Product Build & Delivery Specialist

Job Description

Primary Objective:

Builds / reengineers online and print content products by completing data analysis, creating and managing workflows and setting-up infrastructure to meet product rendering requirements. Assists production teams with resolving issues and process changes, across a global network of editorial teams, content providers and sourcing partners and ensures all deliverables are met.

Key Responsibilities:

Coordinates and plans product delivery activities such as production scheduling, resource allocation and vendor preparation for multiple content sets to meet editorial publishing schedules and quality standards.

Identifies triages, escalates and troubleshoots complex process, content and system issues domestically and globally.

Assists team and global partners in resolving maintenance issues.

Anticipates complex issues related to schedules and production for assigned content sets, recommends solutions and drives resolution.

Identifies and helps drive implementation of process improvements in existing workflows and development.

Verifies own work and that of other staff as required for accuracy and completeness, and ensures that the information is properly presented and organized.

Prepares reports as assigned on various topics (such as progress against currentness and quality goals) and communicates them to management.

Establishes expectations and drives currentness and quality deliverables for production and development work.

Drives quality by creating and reviewing documentation, establishing and following editorial standards and evaluating work of staff and vendors to ensure that information is properly presented and organized.

Develops and maintains documentation and training materials and drives training plan.

Prioritizes own work and that of others.

Understands the roles and responsibilities of each team member and how each role affects production.

Is able to successfully work and communicate in a global work environment.

Collaborates with a wide-range of internal contacts including but not limited to Editorial Operations, Manufacturing, Technology departments, and Product Management/Development

Works effectively and resolves issues with external contacts, including virtual and off-site teams/vendors or sourcing partners; coordinates and monitors the work of the global production teams, as well as content providers, sourcing partners, government officials and others as needed; delivers deadline information in a clear fashion, ensures production schedules are being met and work is being received in a timely manner.

Individual and Leadership Development

Exhibits leadership through mentoring, leading initiatives and/or assisting with training of new staff members in-house or in global centers.

Provides leadership during cross-departmental meetings.

Qualifications, Experience, Knowledge and Skills

Undergraduate degree and 2-4 years of relevant work experience (preferred); strong preference for undergraduate degree in business, mathematics, science or computer science with demonstrated technical curriculum; or high school diploma and 5-6 years applicable experience

Knowledge & Skills:

Able to work successfully in a collaborative or team environment

Demonstrated strong technical aptitude and troubleshooting ability

Ability to quickly learn new applications and leverage them to perform job functions

Demonstrated leadership, collaboration and facilitation skills

Excellent analytical, problem-solving, organizational, and prioritization skills

Able to successfully manage projects simultaneously, including conflicting deadlines

Strong written and verbal communication skills with the ability to communicate effectively with internal and external customers

Is able to effectively assign and delegate work to others; plans publishing activities for global production teams to enable the teams to publish quality content within designated timeframes

Strong attention to detail

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit .

More information about Thomson Reuters can be found on

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