Order Management Specialist

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization

We are looking for a new colleague:

Order Management Specialist

Based in Gdynia

Why is this job important?

Role purpose

  • Responsible for processing (i.e. reviewing, entering and permissioning) Media contracts into relevant systems, supporting the order fulfillment process.
  • Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality.
  • Meeting requirements in an accurate and timely manner, whilst ensuring that the company's goals and objectives are met.

Responsibilities

  • Review and processing of customer contracts for internal review and approvals. Make corrections and additions to contracts as provided by Commercial Policy and Legal team.
  • Accountable for adhering to SOX compliance controls and 3rd party guidelines.
  • Manage the contract life cycle, order monitoring, Permissioning, new contracts, renewals and cancellations.
  • Maintain customer database and documentation on all accounts to support business workflows and reporting.
  • Manage internal queries relating to order status, billing, permissioning, and compliance issues.
  • Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented.
  • Spot trends and make recommendations for enhancing systems and procedures.
  • Regular Reconciliations between contract database, billing system and permissioning.

What do you need to bring?

  • Languages: Fluent in English is essential (read/write/verbal).Preferred second language either Russian, Turkish or Italian.
  • Detail oriented, ability to communicate well and to work in a team.
  • Strong organizational skills and the ability to work in a systematic, methodical way to ensure accuracy
  • Strong technical/computer skills.
  • Ability to prioritize multiple tasks.

We offer

  • Job in an international, dynamic environment where you contribute to building innovative solutions for business professionals.
  • Intensive training package.
  • Wellbeing scheme including private healthcare and Multisport card.
  • Company social incentives.
  • High standards of ethics in the workplace.
  • Networking opportunities.
  • 2 additional days off for voluntary activities.

What do you need to bring?

  • Languages: Fluent in English is essential (read/write/verbal).
  • Preferred second language either Russian, Turkish or Italian.
  • Detail oriented, ability to communicate well and to work in a team.
  • Strong organizational skills and the ability to work in a systematic, methodical way to ensure accuracy.
  • Strong technical/computer skills.
  • Ability to prioritize multiple tasks.

We offer

  • Job in an international, dynamic environment where you contribute to building innovative solutions for business professionals.
  • Intensive training package.
  • Wellbeing scheme including private healthcare and Multisport card.
  • Company social incentives.
  • High standards of ethics in the workplace.
  • Networking opportunities.
  • 2 additional days off for voluntary activities.

Meet Some of Thomson Reuters's Employees

Madlyn D.

HR Manager

Madlyn works with business leaders at Thomson Reuters to ensure all employees are engaged and operating as efficiently as possible in their respective positions.

Catherine N.

Energy Markets Reporter

Catherine follows the fluctuating trends of the oil industry, reporting on market changes and issues in ways that are easily understandable to those who aren’t completely familiar with the field.


Back to top