Master Data ECM Data Steward

Position Description:

The Data Steward role is part of the Enterprise Customer Master (ECM) program and is responsible for key data quality initiatives & maintenance activities focused on certain vital data points within the ECM Hub: Customer Name, Customer Address, and Party Hierarchy maintenance. These initiatives have significant impacts on enterprise data that flows across various Order-to-Cash and CRM systems as well as the enterprise data warehouse.


Assists in creating, documenting & adhering to consistent data maintenance procedures for key data points across all strategic business units (SBUs) within Thomson Reuters

Maintain focus on a minimum set of data points that are highly used and vital to billing, marketing, sales, & financial reporting activities across all of Thomson Reuters as one organization

Be knowledgeable about business processes and customer master systems of all SBUs within Thomson Reuters without showing preference or deference to any one particular business

Work with the business to define standards and rules to ensure customer master data is compliant with defined information, policies and quality requirements within the ECM program

Manage the workflow task process for new data requests, changes, and deletions and entering (create / change / delete) data in the ECM SharePoint

Conduct primarily online research on customers and prospect records to validate and/or enhance internal data where applicable/useful

Closely interact with business and provide master data subject matter expert input to various project teams as it relates to customer master data management and enterprise-level data governance

Identify and execute robust and continuous improvement opportunities within the data management processes in the applicable source systems

Identify missing or incorrect master data standards

Generate master data reporting such as key metrics, project trackers, and dashboards on a regular basis

Ensure the data quality within ECM and initiate the appropriate corrective actions or applicable escalation help chains to enable success

BA/BS degree

2 years data analysis/customer master maintenance experience

Technology aptitude and ability to learn new software such as the Informatica Information Director (IDD) tool

Strong analytical, problem-solving and communication skills

Strong general research & searching skills

Experience with data manipulation

Very strong attention to detail

Strong organizational skills

SAP Customer Master experience a plus experience a plus

Ability to work independently and as part of a team

Ability to remain engaged in and focused on repetitive tasks covering the same set of data points

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