Manufacturing Client Services - Account Manager
MCS Account Manager
Serves as primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets.
Performs Material Req Planner 2 responsibilities as assigned by the business.
Plans the materials and production processes required for production orders for a broad group of products. May perform MCS Account Representative 2 duties as assigned by the business.
- Proactively builds relationships with internal and external customers.
- Facilitates transfer of documents, copies, and samples among MCS and production departments.
- Monitors job status and communicates as needed.
- Follows up to ensure dates are met.
- Represents interests and needs of customers and manufacturing in all decisions.
- Captures and reports customer feedback.
- Identifies and reports recurring problems.
- Provides quotes.
- Leads special projects to improve workflow, systems, processes and procedures.
- Leads tours of the manufacturing facility and trains other guides.
- Performs Material Req Planner 2 responsibilities as assigned by the business.
- Performs system testing as necessary.
- Coordinates and verifies specifications, materials & scheduling for each job.
- Identifies process requirements for finished good production orders.
- Determines lot sizes for general shipment and replenishment orders.
- Creates and releases production orders to communicate all details necessary to ensure accurate production.
- Forecasts products in SAP.
- Maintains material master data.
- Collaborates with production and/or other internal departments..
- Serves as a resource to the Production Account Coordinators.
- Supports other production needs as requested (e.g., flex labor needs).
- Scope and Impact
- Responds to non-standard requests from customers.
- Interprets customer inquiries or requests and takes appropriate action to produce high levels of customer satisfaction.
- Recommends and takes ownership for process improvements.
- Identifies and solves a range of problems whose solutions are within standard guidelines and policies.
- Recommends and takes ownership for process improvements
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Technical / Professional Skills & Competencies
- Proficient in Microsoft applications. High level of proficiency in SAP
- Knowledge of printing methods, equipment capabilities and material requirements
- Knowledge of scheduling and forecasting processes
- Mathematical, analytical and logic skills
Relationships: Internal / External
- Develops and maintains respectful and productive working relationships with customers, co-workers and the management team.
- Develops working relationships across production departments to build knowledge of manufacturing
- equipment, capacity, processes and materials.
- Has a strong commitment to customer service.
- Develops strong relationships with internal and external customers.
Certifications / Education
- Some experience in printing or manufacturing
- Some customer service or account representative experience
- Some experience as a production planner, scheduler or in manufacturing and/or printing following bachelor's degree
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