Manufacturing Client Services - Account Manager

MCS Account Manager

Serves as primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets.

Performs Material Req Planner 2 responsibilities as assigned by the business.

Plans the materials and production processes required for production orders for a broad group of products. May perform MCS Account Representative 2 duties as assigned by the business.

Responsibilities

  • Proactively builds relationships with internal and external customers.
  • Facilitates transfer of documents, copies, and samples among MCS and production departments.
  • Monitors job status and communicates as needed.
  • Follows up to ensure dates are met.
  • Represents interests and needs of customers and manufacturing in all decisions.
  • Captures and reports customer feedback.
  • Identifies and reports recurring problems.
  • Provides quotes.
  • Leads special projects to improve workflow, systems, processes and procedures.
  • Leads tours of the manufacturing facility and trains other guides.
  • Performs Material Req Planner 2 responsibilities as assigned by the business.
  • Performs system testing as necessary.
  • Coordinates and verifies specifications, materials & scheduling for each job.
  • Identifies process requirements for finished good production orders.
  • Determines lot sizes for general shipment and replenishment orders.
  • Creates and releases production orders to communicate all details necessary to ensure accurate production.
  • Forecasts products in SAP.
  • Maintains material master data.
  • Collaborates with production and/or other internal departments..
  • Serves as a resource to the Production Account Coordinators.
  • Supports other production needs as requested (e.g., flex labor needs).
  • Scope and Impact
  • Responds to non-standard requests from customers.
  • Interprets customer inquiries or requests and takes appropriate action to produce high levels of customer satisfaction.
  • Recommends and takes ownership for process improvements.
  • Identifies and solves a range of problems whose solutions are within standard guidelines and policies.
  • Recommends and takes ownership for process improvements

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Technical / Professional Skills & Competencies

  • Proficient in Microsoft applications. High level of proficiency in SAP
  • Knowledge of printing methods, equipment capabilities and material requirements
  • Knowledge of scheduling and forecasting processes
  • Mathematical, analytical and logic skills

Relationships: Internal / External

  • Develops and maintains respectful and productive working relationships with customers, co-workers and the management team.
  • Develops working relationships across production departments to build knowledge of manufacturing
  • equipment, capacity, processes and materials.
  • Has a strong commitment to customer service.
  • Develops strong relationships with internal and external customers.

Certifications / Education

  • Some experience in printing or manufacturing
  • Some customer service or account representative experience
  • Some experience as a production planner, scheduler or in manufacturing and/or printing following bachelor's degree

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As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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