Manager- Order Processing

Role Purpose

Directs and coordinates the processingof sales order.

Manage a team of leaders in one of thecustomer administration functions.

In each of these functions, this rolewill be responsible for managing staff, providing leadership and expertise to their team, meetingtargets for compliance and service levels, and achieving relevant role-based performance objectives suchas cash collection targets or order life-cycle management.


Will lead team leaders and staff toachieve objectives.

Selects, develops, and evaluatespersonnel to ensure the efficient operation of the function.

Provides direction and coaching toemployees according to department policies and management


Gives input to policy and proceduralchanges and takes responsibility for ensuring that these

changes are implemented by theirteams.

Acts as point of escalation

Organizes the priorities of thefunction as a whole.

Cascades and prioritizes objectivesdown to the team leaders.

Monitors compliance with ThomsonReuters operational business policies and external requirements such as Sarbanes Oxley.

Ensures that agreed volume, serviceand quality targets are met and continually strive for stretch


Provide subject matter input tostrategic business projects.

Manages the budget to ensure costs arecontained within prescribed limits.

Scope and Impact

Has full responsibility for theoperational performance of sub unit within a function.

Provides leadership to team leaders orsupervisors.

Establishes criteria, formulatesprojects, and assesses effectiveness for projects with a significant business unit impact.

Has responsibility for assigning work,allocating resources, monitoring results, controlling costs and handling staff.

Manages the coordination of theactivities of a section or department with responsibility for results, including costs, methods and staffing.

Technical /Professional Skills & Competencies

Leads and manages upwards, interactingwith senior management to ensure objectives are


Maintains effective relationships withsenior leadership and other leaders across functions.

Make changes to workflows andprocesses as necessary to maintain customer satisfaction.

Proven problem-solving and analyticalskills.

Relationships:Internal / External

External: Maintains positivecustomer relationships.

Internal: workscross-departmentally as necessary.

Certifications /Education

Advanced English proficiency

University degree required


Excellent understanding and experienceof relevant markets and Thomson Reuters products.

Experience with team building, staffmanagement and organization skills.

Demonstrated awareness of theimportance of compliance with company standards, methods of

working and external obligations andstrong ability to look for and implement improvements.

Considerable customer serviceexperience within Thomson Reuters or relevant industry.

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