The Manager, North America Facilities for Global Real Estate and Facilities Management (GRE&FM) role within North America is directly responsible for the oversight and management of facilities services to support the needs of the business. This includes the implementation of corporate programs and policies, management of 3rd party suppliers and achieving deep engagement with business leaders to maximize the utilization or real estate assets and improve productivity to drive growth across the enterprise.
MAJOR AREAS OF ACCOUNTABILITY:
This position ensures the delivery of GRE&FM services (representing Facilities, Security, EH&S and Design & Construction) within the corporate office portfolio across North America by partnering with internal and third party service providers.
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Responsibilities include:
- Works as part of a cross functional team to deliver world class services to support the business including facilities services, project management, technology, building security, branding and environmental health & safety.
- Partners with 3rd party service providers and customers on change management to align business objectives with new programs and corporate priorities.
- Responsible for customer relationship management in the region including building and maintaining relationships with key stakeholders and managers.
- Manages and administers operating and capital budgets and financial performance working closely with 3rd party providers including glide path savings.
- Represent the businesses and interface on their behalf with project management teams to minimize impact to business operations during renovation and construction work. Collaborate with property owners and managers, project management, facilities operations, building security, EH&S and ITS to deliver projects on time and under budget.
- Align policies, processes, and best practices with business line strategies, thereby maximizing the value that GREFM delivers to customers
- Deliver communications, reports and analysis to customers, stakeholders and management in writing and through business presentations.
- Manage customer relationships, monitor quality of service and collect customer feedback. Escalate performance issues as appropriate.
- Analyze, evaluate and recommend opportunities to maximize corporate real estate and workplace service agreements.
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Education:
- Bachelor's degree required in a relevant discipline (preferably finance, management, or engineering)
- Master's Degree in business administration is desirable
Knowledge and Skills (Minimum requirements):
- 5 years management experience working in a Facilities function with an outsourced delivery model
- Customer relationship management and ability to interact and effectively communicate with senior leadership
- Excellent organizational and communication skills
- Financial analysis and business acumen skills
- Strong business acumen and understanding of the enterprise
- Basic CRE knowledge and business skills (operations, project management, financial, customer service, benchmarking & metrics)
- Collaborative work style
- Ability to influence and navigate a complex matrix organization
- Multi tasking and fluid prioritization of work is critical due to the dynamic nature of the business
- Flexible, creative and open minded and results oriented
- Travel within North America is required
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