Learning Consultant

Learning Consultant

Responsibilities / Accountabilities

  • Deliver and develop Markets and Thomson Reuters product learning solutions for the Frontline Helpdesk and Specialists teams to best-practice industry standards.
  • Build and maintain partnerships and relationships with Customer Service stakeholders.
  • Deliver learning solutions via face to face and virtual settings globally.
  • Monitor, measure and report on the effectiveness of programs and make recommendations for remedial activity where necessary; partnering with the Customer Service organization.
  • Assist in needs analysis and implementation of learning projects.
  • Provide learning solutions that aid in the development of knowledge, skills, behaviors and attitudes necessary for our customers to perform their job.
  • Ownership and maintenance of learning courses, assets and other resources.
  • Collaborate with global learning teams that may have differing priorities, working/cultural to implement best practices and provide back-up support utilizing cross functional methods whenever possible.
  • Some travel may be required depending on location. Some learning sessions may have to be delivered outside normal business hours to staff working on shifts.

Qualifications

  • University degree
  • Completion of one or more Certification Modules:
  • Asset Management
  • Commodities and Energy
  • Equities
  • Fixed income
  • Foreign Exchange and Money Markets
  • Any Product/Other Markets Certification
  • Excellent written and verbal communication skills and ability to convey answers to colleagues in a clear and concise manner.
  • Proven ability to work under pressure and to tight deadlines.
  • Ability to engage with a range of stakeholders, including senior managers.
  • Ability to give targeted feedback.
  • Strong problem analysis capability.
  • Extensive knowledge of Microsoft Office as well as Thomson Reuters products.
  • Experience working with Thomson Reuters customers.
  • Expertise in Thomson Reuters' products, applications and processes; particularly if paired with knowledge of clients' workflows

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