KAM Corporate

We are currently seeking a Key Account Manager to manage and grow revenue and market share at designated accounts to maximize customer satisfaction and achieve company´s strategic objectives.

Responsabilities:

  • Manages, retains and grows revenue, responsible for sales and the customer relationship (may include new sales and revenue quota attainment).
  • Assists in cultivating customer relationships and ensures effective service delivery to accounts.
  • Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.
  • Coordinates implementation of Thomson Reuters strategy on the account level.
  • Identifies new opportunities, lead sells 'core' desktop products.
  • Works with and brings in experts/specialists onto the team where required, has oversight of all account activities.
  • Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, gives feedback to marketing.
  • Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly.
  • Attends to customer issues promptly.
  • Owns account management within the appropriate sales tool.
  • Accountable for individual expense budget management.

Required experience

  • Previous account management experience
  • 3 to 7 years previous direct sales experience (proven track record of quota attainment throughout sales career)
  • 5 plus years' relevant industry experience
  • Success managing strategic clients or accounts and dynamic account portfolios

Qualification / Education

  • Bachelor´s degree required

Key competencies and skills

  • Strategic and solutions focused.
  • Ability to develop and execute an account plan.
  • Strong understanding of customer and their business models and workflows.
  • Proven ability and desire to aggressively pursue new business.
  • Strong product knowledge.
  • Excellent relationship building capability.
  • Selling skills (identity, develop and articulate a complex proposition/consultative selling).
  • Excellent negotiation skills.
  • Excellent listening skills with an ability to uncover needs and identify opportunities.
  • Problem solving and decision making ability --ability to understand, articulate, structure and solve client needs.
  • Strong verbal communication, networking and relationship building skills

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