HR Solutions Delivery Associate

Posting Job Title: HR Systems support

Other possible titles:

HR Business Analyst – Recruiting

Workday Systems Business Analyst

Business Analyst HRMS – Workday

We are currently searching for an individual to join our team as an HR Solutions systems support analyst. This individual will support the day to day use of our Workday Human Capital Management software with a strong focus on the recruitment module. In this role, they will be responsible for providing global support for end user questions, general inquires, basic system administration and tasks. This individual will be the frontline support for HR and recruiting staff at Thomson Reuters.

Key responsibilities include all tier 1 support and troubleshooting of the Workday recruiting system which may include providing support and resolution paths for end user issues, and assisting with general usability questions of Workday recruiting.

In this role, we need an individual who has a strong ability to answer inquiries from the end user and gather additional information on the inquiry needed to troubleshoot. This individual will then utilize various resources (support manuals, help desk guides, resolution path documentation) to provide a resolution / answer. Where a resolution or answer is not possible, the support analyst will need to escalate to a tier 2 support individual as appropriate with all appropriate actions taken to resolve the issue.

Qualifications / Experiences:

  • Minimum 2 years relevant experience supporting HR systems in support environment
  • Ability to identify issues and identify resolution paths
  • Must have excellent interpersonal skills and previous technical troubleshooting experience via phone and or email resolution path
  • Excellent documentation and communication skills
  • Fluency in written and spoken English (natural accent)
  • Must be able to document and effectively resolve issues in a timely manner
  • Ability to work independently

Additional Skills / experiences that would be beneficial in this role:

  • Previous recruiting / HR system administration/support experience (Workday, Taleo, Peoplesoft, Kenexa, etc)
  • Some exposure to recruiting or human resource functions is preferred
  • Experience with merging, comparing, and performing data analytic functions in Excel

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

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