Head of Credit Management
The Head of Credit Management has global accountability for credit and collections activities across the enterprise, ensuring delivery against established Service Level Agreements (SLAs) and objectives. They will provide strategic direction to the function, with a focus on process development, standardization, and optimization that enhances productivity, supports cost control, and risk mitigation, and improves overall customer success. The incumbent has budget responsibility for the credit management function and will be responsible for creating an environment that will attract, develop, and retain talent.
Process Development and Optimization
- Monitors environment and identifies changes in the business that may impact the process.
- Develops, standardizes and optimizes credit and collections processes and activities.
- Approves and oversees all process changes.
- Ensures that adequate controls are in place.
- Identifies leading practices (structure, process, and/or technology) that can strengthen service delivery.
- Contributes to functional and managerial policies.
- Ensures that credit and collections processes support end-to-end OTC processes across businesses and regions.
- Oversees change management to support process improvement.
- Ensures that process documentation is accurate and up-to-date.
- Establishes mutual SLAs through negotiation with the business.
- Monitors ongoing performance against the SLAs and makes changes to processes as needed to achieve results.
- Uses metrics to drive continuous improvement and best practices.
- Responsible for resourcing, service model delivery and location decisions.
- Builds strong teams with a mindset that supports continuous process improvement and elimination of inefficiencies/ redundancies.
- Ensures staff is adequately trained to perform at expected levels.
- Partners with Enterprise Business Operations - OTC leadership and business partners to identify and resolve issues, leverage cross-functional synergies, and achieve consistency and alignment across the OTC process.
- Advises business partners of impacts of policy decisions on processes and performance (SLAs).
- Liaises with sales and key accounts on disputes and collection activities
- Partners with upstream and downstream OTC teams to drive resolution of issues impacting ability to collect.
- Partners with third party vendors for collection activities.
- Owns enterprise credit and collections processes.
Interfaces with businesses and drive alignment of common processes, systems, and resources within teams.
- Bachelor degree plus 15+ of experience OR Master's degree with 12+ years of experience required.
- Degree preference in Finance, Accounting, Business or Economics.
- Strong preference for Master's Degree in related field.
- Strong verbal and written communication skills required. Solid English language skills are required.
- Demonstrated experience leading global order to cash processes and experience with multiple, legacy systems.
- Strong background and experience in collections and credit management
- Demonstrated experience leading performance improvement initiatives; Lean or Six Sigma certification a plus.
- Strong computer skills, particularly Excel and Word.
- Significant supervisory experience required, including experience working with a shared service environment.
- Experience working with different cultures.
- Demonstrates strong leadership (e.g. decisiveness and be seen as a reliable decision-maker by others, act in line with company values and integrity, deal with and lead through ambiguity, etc.).
- Builds effective relationships and partners with others to develop joint solutions. Deals with difficult customer (internal & external) situations with a professional and resourceful manner for resolution.
- Seen as a developer of talent.
- Demonstrates business acumen.
- Extensive knowledge of various Thomson Reuters businesses and products/services.
Able to effectively navigate and perform in dynamic environments.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers .
More information about Thomson Reuters can be found on thomsonreuters.com.
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