Early Careers- Client Specialist, North Asia

Early Careers- Client Specialist

Financial and Risk

Go to Market (GTM)- Asia

Kick start your future! Intensive training leading to a successful sales career with Thomson Reuters!

Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. Being responsible and ethical is part of our heritage and a fundamental pillar of our business. If you are a recent graduate with 2-3 years experience in a front line, phone based customer service or sales role, your career matters to us and our Early Careers hiring may be just the right opportunity to kick start your future!

You will be joining an organisation that truly embraces diversity and we want you to bring your unique perspective to our organisation in these exciting entry level sales opportunities.

We offer an intensive first class learning and development program that brings together the resources, tools and support to optimize your experience and accelerate your development. We want to set you up for a successful long term sales career with Thomson Reuters where you will be promoting our products and solutions to the biggest corporate and financial services institutions across Asia.

At Thomson Reuters, we know your wellbeing is the key to your health, happiness and success — it's how you bring your best to your work, and it's how we bring our best as a company. If you are successful, you will be eligible to receive and participate in industry leading employee benefits package.

Company Overview

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, and media markets, powered by the world's most trusted news organization.

Position Overview

The role has a primary focus to retain market share by maximizing value of our Financial and Risk products for our customers. This is achieved by ensuring the end users are well trained and familiar with both the content and functionalities of TR products.

The candidate will use his/her specialist knowledge to engage with customers to increase product usage and loyalty. The candidate will also identify "at risk" customers to ensure we achieve best retention possible, and also generate sales leads through ongoing customer engagement. The job role is also responsible for contract renewal for some of our solutions. In addition, the Client Specialist will also assist in identifying new upsell and cross business opportunities within the current client base.

Role Responsibilities

  • To deliver high quality of customer service experience and to drive desktop usage by embedding TR products into the daily workflow of end-users
  • To provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow end-users to extract the most value from their TR desktop
  • To drive desktop revenue retention among existing clients
  • To build relationships and corporate communities with end-users by understanding and fulfilling their business needs
  • Maintain desktop retention at client site, as outlined in the account plan to include targeted training through the use of expert workflow management.
  • Drive desktop usage including:

(a) development & execution of on-site displacement programs

(b) execute global campaigns, develop and deliver customer relevant

content campaigns

(c) enhance user experience through expert use of workflow management

(market insight, idea generation, tools, tips to relevant end-users)

  • Collect and share with Account Managers competitive intelligence
  • Upsell and drive messaging/community building, transactions and desktop add-on modules
  • Provide customer feedback directly to product development/ Segment (represent voice of the customers)
  • Enter relevant data into appropriate TRUST system as required.
  • Participate in strategic migration activities as needed and working with Account Manager to forecast revenue opportunities

Qualifications Required

  • 2-3 years of proven customer service experience, ideally within a research function / business
  • Experience working with an e-trading platform or other financial markets software product via either a vendor or bank would be an advantage
  • Relationship Management, Client Service, Sales or Operations with a background in Buy Side or Foreign Exchange will be considered
  • The candidate must be a highly professional, self-motivated, target driven, strong business acumen and organized individual
  • Excellent communication, presentation, and organizational capabilities as well as analytical and problem-solving skills are essential

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.

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