Customer Support Executive with Russian, Data and Applications

WE ARE LOOKING FOR A NEW COLLEAGUE:

Customer Support Executive with Russian, Data & Applications

YOU AND YOUR TEAM:

Join a team of 30 colleagues located in Gdynia and directly support customers from the financial industry speaking English, Polish and Russian. You will be responsible for resolving customer queries in close cooperation with teams globally.

ABOUT OUR GLOBAL COMPANY

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

WHY IS THIS JOB IMPORTANT?

You will be the first point of contact for customers, shaping their experience in terms of product functionality and financial data and becoming advocate of their needs.

SOME OF DAILY TASKS YOU WILL PERFORM:

  • Offer expert advice on Thomson Reuters applications over phone and e-mail
  • Respond to and resolve data and functionality queries
  • Update customers on case progress in a timely manner
  • Continuously improve your product and market knowledge

WHAT DO YOU NEED TO BRING?

  • Fluent English, Polish and Russian
  • Strong client communication skills
  • Logical and analytical skills
  • Eagerness to learn and develop

YOU WILL BE EVEN MORE COMPETITIVE IF:

  • Interest in financial markets
  • Customer service experience
  • MS Excel knowledge

Meet Some of Thomson Reuters's Employees

Madlyn D.

HR Manager

Madlyn works with business leaders at Thomson Reuters to ensure all employees are engaged and operating as efficiently as possible in their respective positions.

Catherine N.

Energy Markets Reporter

Catherine follows the fluctuating trends of the oil industry, reporting on market changes and issues in ways that are easily understandable to those who aren’t completely familiar with the field.


Back to top