Customer Support Executive with German

WE ARE LOOKING FOR A NEW COLLEAGUE:

Customer Support Executive with German

YOU AND YOUR TEAM:

Join a team of 30 colleagues located in Gdynia and directly support customers from the financial industry speaking German and English. You will be responsible for resolving customer queries in close cooperation with teams globally.

ABOUT OUR GLOBAL COMPANY

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

WHY IS THIS JOB IMPORTANT?

You will be the first point of contact for customers, shaping their experience in terms of product functionality and financial data and becoming advocate of their needs. You will support solutions such as Datastream, DataScope and Eikon.

SOME OF DAILY TASKS YOU WILL PERFORM:

  • Offer expert advice on Thomson Reuters applications over phone and e-mail
  • Respond to and resolve data and functionality queries
  • Update customers on case progress in a timely manner
  • Continuously improve your product and market knowledge

WHAT DO YOU NEED TO BRING?

  • Fluent German and English
  • Client communication skills
  • Eagerness to learn and develop

YOU WILL BE EVEN MORE COMPETITIVE IF:

  • You have interest in financial markets

YOU RECEIVE:

  • Casual and diverse office environment where colleagues come from over 30 countries
  • Competitive salary
  • Two additional days off for voluntary jobs
  • Access to Thomson Reuters products with real-time economic data
  • Wellbeing scheme including private healthcare, pension, Multisport card and more
  • High standards of ethics in the workplace

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