Customer Support Executive with German
YOU AND YOUR TEAM:
Join a team of 30 colleagues located in Gdynia and directly support customers from the financial industry speaking English, Polish and German. You will be responsible for resolving customer queries in close cooperation with teams globally.
ABOUT OUR GLOBAL COMPANY
Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.
WHY IS THIS JOB IMPORTANT?
You will be the first point of contact for customers, shaping their experience in terms of product functionality and financial data and becoming advocate of their needs.
SOME OF DAILY TASKS YOU WILL PERFORM:
- Offer expert advice on Thomson Reuters applications over phone and e-mail
- Respond to and resolve data and functionality queries
- Update customers on case progress in a timely manner
- Continuously improve your product and market knowledge
Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.
WHAT DO YOU NEED TO BRING?
- Fluent English and German
- Strong client communication skills
- Logical and analytical skills
- Eagerness to learn and develop
YOU WILL BE EVEN MORE COMPETITIVE IF:
You have interest in financial markets
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.
Meet Some of Thomson Reuters's Employees
Madlyn works with business leaders at Thomson Reuters to ensure all employees are engaged and operating as efficiently as possible in their respective positions.
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