Customer Support Executive- Japanese Speaking

Company Overview

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Customer Services Executive – Products and Data Support

  • Solid communication skills will secure this role
  • Customer support role with on-going training
  • Use your business level Japanese language skills

We are looking for an enthusiastic customer service professional with a background or interest in financial markets. As part of a growing team, supporting Asia, you will provide a high level support to customers in terms of product (technical) and information (data).

Duties will include providing prompt customer support in response to inbound queries that require quick resolution as well as identification and escalation of obstacles influencing timely resolution of customer requests. You will assist clients with product and data queries and will be expected to maintain a solid understanding of financial markets, products and trends.

This is a challenging and demanding opportunity within a dynamic, rapidly changing environment. To succeed in this role, you must have experience within a customer support role as well as outstanding communication skills. A business related degree coupled with experience in financial markets would be highly regarded.

Thomson Reuters offers its employees ongoing training and career progression locally and globally. We encourage work-life balance; offer a great salary package, salary continuance insurance and access to a lifestyle program for you and your family to enjoy.

If you want to work for a fast paced global company with an international culture, submit your application today.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.


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