Credit Control Team Leader - West

Job Summary

Manages a team of collection specialists and analysts who investigate delinquent accounts, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims.Manage efforts and/or refer accounts to third party action when internal collections are not effective.

Key Responsibilities

  • Work with the Customer Administration/ Global Credit Management team to define and implement best practice Credit control with Order Management and Customer Liaison and business stakeholders
  • Enable team to achieve cash collection, DDO, outstanding debt and query log targets across the region, while supporting roll out of EI and MyAccount initiatives.
  • Achieve and maintain high levels of customer service and satisfaction working with local Account Management • Explore ways to improve cash collection efficiency
  • Manage, develop and support the team including assisting team leaders with performance management and play a lead role in the recruitment of Credit Control Staff
  • Fully utilise and maintain the quality and integrity of all system data (Get Paid, Trust, Siebel Sap) • Ensure that all global credit control policies and procedures are complied
  • Liaison on legal issues
  • Consolidate monthly Regional Credit Control Report and any ad hoc reporting
  • Attend country debt review meetings and SOX reviews and allocate Credit Control staff across the region accordingly and verbally in the desired languages. Excellent presentation skills.


  • Strategic thinker able to develop plans to improve function
  • Ability to communicate with colleagues and customers, both written and verbally in the desired languages. Excellent presentation skills.

Minimum 5 years of (Credit/Collections) leadership/management experience

  • Proven experience in a leadership role including team management and mentoring and coaching skills
  • An ability to influence clients (internal and external)
  • Ability to drive performance and ensure results delivery
  • Solid relationship management skills
  • Solid understanding of credit control systems and processes
  • Understanding of performance measurement
  • Understanding of the financial markets
  • Good project management, troubleshooting and problem solving skills with excellent decision making skills.

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