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Thomson Reuters

Client Specialist Account Support

Main responsibilities

Build & own the relationship of key stakeholders in their sector of expertise and act as their competent partner. Understand client requirements, current technical environment and training and support needs. Consolidate and provide customer feedback to relevant groups (account teams, product development teams) on clients' use of products, product enhancements, competition, trends, future service needs, internal relationship issues/conflicts and competitive situations by understanding, identifying and mapping the client workflow.

Identify "at risk" customers/end users and tactically focus on retaining them, bringing in Sales Specialists where required. Is accountable for monitoring usage as an indicator of need for training, at risk etc. Identify potential clients / end users by analyzing the customer account to enable competition displacement or new sale. Transition post sale knowledge/relationships to the account teams and participate in value review presentations. Work collaboratively internally and externally to leverage resources for client support.

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Develop training content, training presentations, guided demonstration materials, and competency assessments to either train new and existing end users of TR Products and Solutions and increase product stickiness by demonstrating relevant new content and functionality driving customer´s retention. Use CRM as an activity planning tool and capture all client related activities / intelligence in a timely and accurate manner. Co-operate on an international basis to share knowledge and best working practices.

Responsible for the overall end user satisfaction.

Required experience

Five to ten years business/engineering/technical experience such as Financial Markets, Taxes, Export Import, GRC.

Desired:

Three to five years post sales and/or sales experience preferred. Three to five years previous account support and/or account management experience.

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

Qualification / Education

Bachelor's degree, preferably in Taxes, Finance, GRC, Global Trade.

Master's degree desired.

Key competencies and skills

Market Understanding. Strong customers focus and service skills. Action oriented & perseverance skills. Presentation skills. Strong personal skills.

Job ID: 20b47c4b7a69bd24cea073aa7c04b054
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
    • Fitness Subsidies
    • On-Site Gym
    • HSA With Employer Contribution
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Adoption Assistance Program
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Flexible Work Hours
  • Office Life and Perks

    • Company Outings
    • Casual Dress
    • On-Site Cafeteria
    • Happy Hours
    • Snacks
    • Holiday Events
    • Commuter Benefits Program
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Sabbatical
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Leave of Absence
  • Financial and Retirement

    • Performance Bonus
    • Stock Purchase Program
    • Company Equity
    • 401(K) With Company Matching
    • 401(K)
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Tuition Reimbursement
    • Internship Program
    • Leadership Training Program
    • Learning and Development Stipend
    • Associate or Rotational Training Program
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

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