Case Management Analyst

Job Description

Working in the Risk Managed Service (RMS) business, the Case Management Analyst is responsible to create and maintain accurate KYC records to support the growth of Refinitiv's business across the region. The Case Management Analyst works closely with Client Liaison and Policy Management team on research requirements and initiatives. The role needs to ensure that the global financial community clearly identify their corporate customers, in order to fulfill regulations designed to combat financial crime.

Role Responsibilities:

Reporting to the Case Management Team Lead, the role is accountable for the following:

  • To deliver timely and accurate research, creating then maintaining appropriate KYC records in the system
  • Extracts relevant data from various sources
  • Removes "false positives" from initial record screen
  • Scans original documents into the system
  • Summarizes and / or translates non-English language documents (to a compliance standard)

Required Skills:
  • Strong analytical skills with an established record in research and quantitative data processing
  • Organized with an attention to detail - understands the importance of corporate standards, procedures and approval processes
  • Managing multiple tasks and activities simultaneously
  • Well-developed communication, questioning and listening skills
  • Working fluently in English and another language
  • Experience of working in Microsoft applications at intermediate level
  • Able to prioritize and rationalize issues and opportunities, as well as adapt maturely to changes comfortably and quickly in a fast-paced working environment
  • Team player who is able to work in a complex matrix environment with partners in multiple locations and time zones
  • Self-starter who demonstrates initiative and proactively contributes ideas and solutions

Required Experience
  • Undergraduate degree from a recognized university
  • Experience working in the financial services and/or KYC research related business industries would be an advantage

The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content-all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

Pulau Pinang-Pulau Pinang (Penang)-Malaysia

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