Associate Manager, Enterprise Network Technology

The team's primary responsibility is implementing hardware and software lifecycle mitigation projects for ENT LAN networks. The Associate Manager will manage a global team of network engineers and be accountable for receiving high-level lifecycle management (LCM) designs, then planning and executing on those designs to agreed-to due dates.

In addition this role would act an Incident Owner for Enterprise Network Technology providing management level coordination and ownership during major incidents.

Key responsibilities

  • Receiving projects, collaborating with stakeholders to shape due-dates, and efficiently allocating tasks to engineers.
  • Providing status reports and forecasts to stakeholders and ENT leadership team.
  • Liaising with a breadth of teams including proximity services, BU leadership, change management, network operations, technical teams in DCO (storage, platforms), and decommission teams.
  • Explaining technical actions to non-technical people for the purposes of planning and approvals.
  • Working with engineers to implement their changes in a risk-free manner.
  • Writing goals and objectives for the team, producing metrics and measures, and handing performance issues.
  • Act as an Incident Owner during weekends and participate in an on-call rota for weekend coverage, providing management level coordination and ownership for major incidents

Requisite Skills & Experience

  • Proven project management skills; prefer several years of project management experience.
  • Diverse people management experience; prefer several years of managing the performance of remote technical FTE and contract staff.
  • Precise speaking and writing skills; quality spoken English and concise grammar.
  • Sensible personal organization to track project and staff details.
  • Experience working in a multi-priority atmosphere.

Preferred Skills & Experience

  • A working knowledge of one or more network technology families: 1) Cisco multi-generation of switches/routers, 2) Cisco and F5 load balancers, and 3) Cisco, Checkpoint and Palo Alto firewalls.
  • End-to-end understanding of datacenter operations.
  • Working knowledge of ITIL processes.
  • PMP or Price 2 Certification

Education

  • Bachelor degree in Business, Technology, or Operations Management or equivalent experience.

Travel

  • No travel required.

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