Analista de Customer Success

Job Description

Missao principal do cargo: Garantir a satisfacao dos clientes com os servicos prestados pela Thomson Reuters. Responsabilidades (Responsabilidades e metas especificas do dia-a-dia): . Atividades ligadas a satisfacao do cliente . Garantir uma experiencia "premium" aos clientes na utilizacao de nossos servicos . Monitoramento para acompanhar a situacao dos clientes . Levantamento de necessidades dos clientes, agrupando em planos de melhoria. . Executar "boas vindas", treinamentos on line e demais iniciativas de onboarding. . Retencao de clientes. . Desenvolver relacoes internas e externas com os principais stakeholders (comercial, produtos, desenvolvedores, suporte, financeiro...). Formacao / Certificacoes (nivel de escolaridade e / ou certificacoes exigidas): Informatica, Direito, Administracao, Comunicacao, ou similares. Requisitos/Qualificacoes : Indispensavel (obrigatorio): Experiencia em Customer Success ou similiares. Experiencia nas areas de Pos venda, Suporte ao cliente ou Comercial. Ingles ou espanhol fluente.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.

Locations

São Paulo-São Paulo-Brazil

Req #: JREQ087205

Locations: São Paulo-São Paulo-Brazil

Job Function: Customer Service & Support


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