Accounts Payable Associate


The key objective is to assist in the cost-effective and high performance of the P2P (Purchase to Pay) work streams within the Finance Operations function, based in Costa Rica, in line with Service Level Agreements (SLA) and Thomson Reuters key objectives. This includes the processing of transactions, resolving internal customer, supplier and employee expense related queries in a timely manner, and taking responsibility for query resolution, process improvement, resolving the root cause of problems in the Accounts Payable processes.


The Accounts Payable Representative takes responsibility and ownership to ensure the end to end delivery of the P2P service for their specified region or country. Responsibility for handling day-to-day transactions processing, incoming calls and e-mail requests relating to the status of the end to end process for invoice payments, expenses and purchase orders. Ensures completeness of information in order to process supplier invoices, employees expenses and purchase orders. Provides problem resolution and queries relating to the P2P service including the support of internal customers in their use of P2P self service applications.


Use SAP AP system to ascertain history of supplier and notes relating to work in progress with respect to query resolution for specific suppliers.

Track payment runs to ensure supplier or employee requests are processed. Ensure employee expenses are reimbursed in a timely manner.

To meet Service Level Agreement and productivity/cost targets.

Work hand-in-hand with the India and Costa Rica transaction center to ensure the processing of transaction is supported and meets the Thomson Reuters SLA targets.

In addition to the above mentioned tasks the jobholder may be asked from time to time to assist with other activities within the operation, to assure that the operation is providing service at all times. Small scale impact process changes can be implemented without consultation.

Supplier / Customer queries can be resolved without supervision.

Build relationships with key points of contact within the operation across the processes and other functions in order to maintain an understanding of the process context.

Assist and/or perform supplier statement reconciliations.

In addition to the above mentioned tasks the jobholder may be asked from time to time to assist with other activities within operation, to assure that operation is providing service at all times.

High School degree required. Bachelor's degree preferred.

1-2 years experience of working in a shared service center accounts payable environment is desirable but not essential.

Excellent customer service skills and experience of telephone based support is desirable.

Language skills required is English plus one; Spanish or Portuguese

Aptitude for process improvement, attention to detail and ability to identify root cause of problems.

Capability to become an SAP "Super-User"

Good verbal communication skills

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