Account Manager Indochina

Role Purpose

This position manages and grows revenue and market share at designated accounts to maximize customer satisfaction and achieve company's strategic objectives.

  • Develops and maintains client relationships to ultimately drive revenue growth.
  • Develops and executes account strategy by collaborating with account team to deliver stronger, more relevant value propositions.

Major Responsibilities

  • Manages, retains and grows revenue, responsible for sales and the customer relationship (may include new sales and revenue quota attainment).
  • Cultivates customer relationships and ensures effective service delivery to accounts.
  • Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.
  • Supports execution of strategy at the account level.
  • Works with and brings in experts/specialists onto the team where required, has oversight of all account activities.
  • Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.
  • Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly.
  • Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities.
  • May provide customer product training as necessary.
  • Accountable for individual expense budget management.

Scope and Impact

  • Owns account relationship and drives overall customer satisfaction for assigned accounts.
  • May be responsible for net sales and revenue for assigned accounts.
  • This is an individual contributor role and does not have people management responsibilities.
  • Works under general supervision of manager.

Skills & Competencies

  • Strong understanding of customers and their business model and workflows.
  • Relationship building skills.
  • Selling skills (identity, develop and articulate a complex proposition/consultative selling).
  • Strong negotiation skills.
  • Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.
  • Problem solving--ability to understand, articulate, structure and solve client needs.
  • Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
  • Ability to collaborate with account team.
  • Proficient in English and Thai language

Relationships: Internal / External

  • May include sales professionals, product specialists, trainers, consultants, marketing, senior leadership, etc.
  • Key stakeholders within assigned accounts and industry associations.

Professional Experience

  • Significant work experience in applicable industry and knowledge of customer workflow required.
  • Account management, sales or marketing experience in a customer facing environment required.
  • Customer relationship management.

Thai national or must be legally able to work in Thailand without the company having to obtain a work permit.

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