Account Manager, Financial Institutions, South China, Shenzhen
- This position manages and grows revenue and market share at designated Accounts in South China to maximize customer satisfaction and achieve company's strategic objectives.
- Develops and maintains client relationships to ultimately drive revenue growth
- Develops and executes account strategy by collaborating with account team to deliver stronger, more relevant value propositions.
Major Responsibilities / Accountabilities:
- Manages, retains and grows revenue including Gross Recurring Sales, Net Recurring Sales and Outright Sales.
- Develop Strategic Customer relationships with C-Level executives and spend maximum time possible with clients (min. 5 meetings/week).
- Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly.
- Acts as customer's advocate within TR and TR ambassador within client's enterprise
- Focuses on customer's satisfaction, knows in details the customer's business and workflows, develops proper contact network within accounts.
- Develop Account Plans and Activate Account Teams for Top 5 Clients, ability to present the Account Plan, proved knowledge of the Client's needs and strategy.
- Develop a map of Competition within Accounts & Displace the competition
- Works with and brings in experts/specialists onto the team where required, has oversight of all account activities.
- Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.
- Accurate forecast for reviews with 90% accuracy to actuals.
- Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities.
- Meet or exceed Business Unit's Debtor Days by assisting Credit Control team with client issues regarding bill payments
- Build and maintain C -level relationship with your Clients
- Lead local virtual account team of Client Specialists, TAM, Sales and services teams linked to your Customers
- Engage with China leadership and global stockholders to deliver on customer requirements
- Strong understanding of customers and their business model and workflows
- Excellent Relationship building skills
- Track record of achieving and exceeding financial results
- Selling skills (identity, develop and articulate a complex proposition/consultative selling).
- Strong interpersonal skills, ability to develop and execute an account plan, ability to use a variety of technology with a high level of proficiency.
- Strong negotiation skills.
- Problem solving - ability to understand, articulate, structure and solve client needs.
- Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
- Ability to informally lead the virtual account team.
- Fluent in English
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