Account Manager

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

TITLE: Account Manager

ROLE PURPOSE:

This position manages and grows revenue and market share at designated accounts to maximize customer satisfaction and achieve company's strategic objectives.

Develops and maintains client relationships to ultimately drive revenue growth.

Develops and executes account strategy by collaborating with account team to deliver stronger, more relevant value propositions.

RESPONSIBILITIES:

Manages, retains and grows revenue, responsible for sales and the customer relationship (may include new sales and revenue quota attainment).

Cultivates customer relationships and ensures effective service delivery to accounts.

Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.

Supports execution of strategy at the account level.

Works with and brings in experts/specialists onto the team where required, has oversight of all account activities.

Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.

Acts as point of contact for the client, provides escalation path to and from Service, attends to customer issues promptly.

Tracks customer activity in internal systems in order to execute on account strategy and identify additional opportunities.

May provide customer product training as necessary.

Accountable for individual expense budget management.

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We'll bring a world of opportunities.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.


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