Technical Account Manager
Please list all professional experience and explain any gaps in employment history.
Please Note: This Position will be based in Europe.
- Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption, ensure renewals, and create new revenue opportunities
- Understand the customer's business goals and technical environment, including software currently used
- Collaborate with the appropriate business functions and teams to assess and recommend technologies that support customer needs
- Operate as the lead point of contact for all matters specific to customer accounts
- Complete analysis and present periodic reviews of operational performance to customer leadership
- Champion and advocate for customer requirements within Arc Publishing (be their voice)
- Lead onboarding projects to help bring new accounts onto the platform
- Support growth of sales skills and ability to ensure success of growth through various methods including analyzing key performance indicators and metrics
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