Staff Tech Operations Lead
TJX Australia
At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
We're looking for a hands-on and strategic Staff Technical Operations Lead to join our growing IT team. This role is critical in driving the successful implementation of store technology across Australia, supporting new store openings, remodels, and enterprise upgrades. You'll lead initiatives across cross-functional teams, influence delivery outcomes, and ensure alignment with operational and enterprise standards. This is a highly visible role requiring strong coordination, technical expertise, and a proactive approach to problem-solving in a fast-paced retail environment.
Key Responsibilities
- Oversee day-to-day store technology operations, ensuring high availability and performance across 80+ retail locations.
- Collaborate with the Technology Manager to plan and execute store openings, relocations, and remodels.
- Own and evolve endpoint standards, store image maintenance, and hardware lifecycle processes.
- Drive automation initiatives to improve efficiency in deployments, imaging, and support workflows.
- Ensure compliance with enterprise security standards.
- Act as an escalation point for complex technical issues and coordinate cross-functional resolution.
About You
- 5+ years of experience in IT operations or infrastructure support, with at least 2 years in a senior technical role.
- Strong knowledge of endpoint management, imaging, Group Policy, and Windows-based environments.
- Experience with automation tools (e.g., PowerShell, SCCM, Intune, or similar).
- Familiarity with store or retail IT environments is highly desirable.
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- Excellent problem-solving skills and a proactive mindset.
- Strong communication and stakeholder management skills.
- Ability to work independently and collaboratively in a fast-paced environment.
As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
Address:
Level 5 189 O'Riordan Street
Location:
AUS Home Office Mascot NSW
Remote Type:
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
Work Flexibility
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Leadership Training Program
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program