Experience Strategist: Minneapolis

OVERVIEW & PURPOSE

The Experience Strategist will engage with clients and potential clients to understand business vision and user objectives, evaluate the problem space, and provide the overall UX strategy required to help them achieve their desired outcomes. This versatile position will work alongside account executives, UX team members, project managers, lead developers, business analysts, and product owners to align an organization’s systems to its business plan and strategy, ensuring that the user perspective is at the forefront of decision-making.


Serving as a bridge between the Sales and Project teams, the Experience Strategist will get involved early in the sales process to articulate Nerdery UX capabilities that emphasize strategic practices, gather and document knowledge about the experience vision, and set expectations and direction for engagement with the Nerdery. Experience Strategists are also  responsible for establishing, maintaining, and evolving potential UX offerings that support the sales process.


In addition to advocating for Nerdery UX, the Experience Strategist must have a thorough understanding of the software development lifecycle and its key players, so that they can propose strategies that harmoniously balance user needs, business goals, and technical constraints. The Experience Strategist must be comfortable working in a variety of industries and technological ecosystems in order to be an agent of change. Furthermore, the Experience Strategist must have business acumen and interpersonal skills to actively seek and build the executive relationships necessary to influence change within an organization.

RESPONSIBILITIES/DUTIES

Experience Strategists are expected to balance Sales support activities with initial strategic work on client projects to ensure the successful start of new engagements.

During the sales cycle, the Experience Strategist will be responsible for the following:

  • Assisting Account Executives in identifying projects and clients with strategic potential
  • Helping Account Executives win opportunities with clients and projects that will be great work for The Nerdery as a whole
  • Setting new projects up for success by acting as a bridge between the sales and build phases of a project
  • Facilitating and attending UX capabilities briefings, with a focus on strategic offerings
  • Facilitating and attending initial requirements gathering meetings
  • Facilitating early brainstorming and collaborative working sessions
  • Collaborating across departments to identify and estimate approaches to solving client problems
  • Presenting proposals and strategic approach to clients
  • Creating custom proposals and presentations (Word, Omnigraffle, Keynote, GDocs)
  • Collaborating with Account Executives to recommend long-term partnership strategies

Once a project is in production, the Experience Strategist may be responsible for the following:

  • Playing a leadership role during handoff and kickoff meetings
  • Working with the Resourcing department to staff projects
  • Collaborating on Scope of Work documentation with Lead Developers and other UX team members
  • Conducting and facilitating strategic activities such as stakeholder interviews, workshops, visioning sessions, competitive reviews, and more
  • Oversight of key insights, strategic vision, and requirements documentation
  • Collaboration with Project or Program Manager and Account Executive with regards to strategic account objectives and opportunities
  • Attending development status meetings and check-ins
  • Ongoing strategic deliverable updates based on decisions made during development
  • Internal QC on development execution

REQUIREMENTS/QUALIFICATIONS

The Experience Strategist must be proficient in each of the following areas:

  • Adapt to a wide range of industry, project, and engagement types, client personalities, and project constraints
  • Ability to understand at a high level the advantages and disadvantages of different technology platforms and adapt to them as needed
  • Ability to integrate developers into the ideation process to identify opportunities for improvement and advancement based on technology
  • Meticulous attention to detail
  • Excellent visual and verbal communication skills
  • Think creatively and on-the-fly, easily changing gears and adapting to feedback
  • Mastery of user-centered design principles and UX tools and methodologies
  • Strong grasp on software development lifecycle, including major enterprise languages and frameworks

EDUCATION/EXPERIENCE

  • Bachelor’s Degree in a related discipline (e.g. Design, Computer Science, HCI, Human Factors)
  • 7+ years experience conducting the full range of UX activities (strategy, research, design, testing)
  • 5+ years experience conducting UX activities within an agency/consultancy setting
  • 2+ years experience crafting and estimating approaches to UX work

WORKING CONDITIONS

  • General office setting—no hazardous chemicals or manufacturing equipment/production lines/machinery, however, noise levels fluctuate with open office environment
  • Travel required on occasion (20%)
  • Sitting (90%) at meetings and at desk
  • Keyboarding and using mouse (90%)
  • Walk - traveling around workplace between meetings (5%)
  • Occasional stooping and reaching (5%)
  • Reading (90%)
  • Core office hours are 8:30am-5pm; Monday-Friday


Back to top