The Client Partner is responsible for driving profitable, long-term growth from the account by developing strategic client relationships and partnering with delivery leadership to ensure customer satisfaction. This individual manages the growth and evolution of relationships between $4 million and $6 million and can lead complex multi-dimensional engagements that combine design services, consulting, and software development.
Strategy and Growth:
- Leads account strategy and planning and identifies opportunities of growth in the account
- Develops and strengthens relationships with decision makers and influencers with the client including executives.
- Drives higher value/value added services and solutions to the client
- Continually increases knowledge of the client’s business (and industry) to serve as a trusted advisor
- Accountable for achieving account growth of revenue and margin
- Ensures client satisfaction and drives outcomes
- Liaison with Delivery to ensure client needs are fulfilled effectively
- Manage client expectations and communications flow as it relates to production and internal project teams; negotiate and resolve high level client issues.
- Principal negotiator for client engagements
- Experience building trusted advisor relationships
- Demonstrated organic growth in assigned accounts
- Experience forming and partnering with cross disciplinary teams within clients.
- Selling experience across a wide range of services
- Demonstrated experience delivering strong and persuasive sales presentation
- Extensive external client facing experience
- Industry experience in financial services. healthcare, med-device, or retail preferred
- Experience in managing an account P&L
- Extensive client management experience at within a digital agency,management consultancy, or professional services firm
- Experience in software development services
- Bachelor’s Degree or higher
- Minimum of 5 years of progressive work history in a fast-paced technology led environment
- 4-6 years of program/account management or strategy experience
See Inside the Office of The Nerdery
Founded in 2003, The Nerdery is a developer driven interactive production shop, partnering with advertisers, marketers, and other creatives to build award-winning interactive projects. The Nerdery was founded by three developers and has exploded into a fast growing company, working collaborative to deliver top results—and be the best place in the world for nerds to work.
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