Account Manager

As an Account Manager, you’ll have the opportunity to significantly impact the growth of our company and help redefine the way companies hire (and people find jobs). The Muse is a young company experiencing rapid growth in 2017. In order to achieve those goals, we’re looking for people who embrace challenging goals and work hard to achieve them. You’ll be working with our amazing clients to help them discover the best path to fulfill their ongoing recruitment marketing and employment branding challenges.

This position reports to the Director of Account Management:

Responsibilities

  • Cultivate, maintain, and grow meaningful relationships with up to 75 Muse clients and represent The Muse externally
  • Develop a deep expertise of The Muse platform and talent industry and act as a trusted advisor to provide value and educate our clients on how to best utilize The Muse to showcase employer brand
  • Exceed monthly, quarterly, and annual revenue objectives; think strategically about how to increase renewals and proactively upsell clients across the Muse platform
  • Ensure client satisfaction and long-term loyalty; Manage client expectations and solicit and act on client feedback
  • Solve problems creatively around how to best help clients engage with The Muse; use performance data to help inform decisions
  • Identify and execute improvements on our current processes, tools, reporting, and documentation
  • Work closely with our sales, editorial, marketing, and product teams to help deliver exceptional customer experiences

Why we’ll love you

  • You have 2-4 years of account management or sales experience
  • You take a consultative approach to uncovering clients’ business challenges and act as a trusted partner to advise clients on how to best use our product
  • You have experience with revenue goals including renewals and upsells, and a successful track record in meeting and exceeding goals
  • You have exceptional objection-handling skills and an ability to align client needs with our product offerings
  • You’re a creative problem solver and are excited to test and experiment with new ideas and measure success using data and analytics
  • You build meaningful and lasting relationships with clients and colleagues alike
  • You can tell us the stories about how you turned an angry customer into one that loved you again
  • You demonstrate strong adaptability, are an expert at time management, and can successfully convey value across all levels of an organization
  • You’re known for your exemplary work ethic, positive attitude, and can-do spirit
  • You’re a pro at crafting great emails and dialing the phone doesn’t scare you

Why you’ll love us

  • We love our clients and will support you to succeed in this position
  • Our team is phenomenal—experienced, smart, and hardworking
  • You’ll be part of insane growth
  • We invest in growing our people—personally and professionally
  • We have a strict “no assholes” policy—we genuinely enjoy working together

If this could be your dream job, please submit a cover letter and resume, so we can get to know you a little better.


Meet Some of The Muse's Employees

Micah D.

Sales Manager

Micah manages a team of account executives who connect with organizations in the southern U.S. that are a good fit for The Muse—and helps craft a unique partnership with each client.

Matt J.

Senior Fullstack Engineer

Matt builds out both the front- and back-ends of The Muse website to create new features, resolve bugs, and improve various client-facing services—such as the job fetcher and client insights dashboard.


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