The Meet Group

Customer Care Associate - Social Media

3+ months agoRemote
As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team focused on supporting members of our mobile apps -- MeetMe, Skout, Tagged, GROWLr -- in addition to supporting video users of industry partners that implement our Live video product (vPaaS) on their platforms.

This is a full-time, permanent, work-from-home position open to residents of Pennsylvania & New Jersey. Candidates should only apply if they have a private home-based workspace, high-speed Internet suitable for reliable remote work, and the availability to focus on assigned tasks during set work hours. Hardware (laptop, desktop display, etc.) is company-provided. Applicants must be 18 or older & authorized to work in the United States.

Work Schedules:
**When applying, please indicate schedule preference in a cover letter**

1st shift - $19.50/hour ($40,560/year) 
- Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm (or 10am-7pm)
- Tuesday, Wednesday, Thursday, Friday, Saturday - 8am-5pm (or 10am-7pm)
- Friday, Saturday, Sunday, Monday - 8am-7pm

2nd shift - $21.45/hour; $19.50 + 10% shift differential ($44,616/year)
- Monday, Tuesday, Wednesday, Thursday, Friday - 6pm-3am
- Saturday, Sunday, Monday, Tuesday, Wednesday - 6pm-3am

3rd shift - $21.45/hour; $19.50 + 10% shift differential ($44,616/year)
- Sunday, Monday, Tuesday, Wednesday, Thursday - 12am-9am
- Tuesday, Wednesday, Thursday, Friday, Saturday - 12am-9am

At The Meet Group, you will be:

  • Supporting members via email & phone
  • Investigating & addressing Terms of Service violations
  • Escalating safety-related matters to law enforcement 
  • Reviewing user-generated content including photo uploads, text, and video
  • Compiling & processing cash rewards redeemed by video content creators
  • Analyzing purchase & virtual gift activity
  • Assisting with other duties / projects as assigned

Requirements

  • Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours
  • Working regularly scheduled weekend days & holidays
  • Customer Service experience (in a remote / metrics-driven role preferred)
  • Computer / smartphone / social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace
  • Excellent written & verbal communication skills
  • Ability to follow documented processes & procedures, and quickly adjust when coached
  • High School Diploma or GED equivalent (College degree preferred)

Benefits & Perks

  • Competitive salary, comprehensive health insurance, 401(k) match
  • Generous paid time off program
  • Optional overtime opportunities
  • Paid training
  • Save the commute!

The Meet Group (NASDAQ: MEET) is a portfolio of mobile social entertainment apps designed to meet the universal need for human connection. We leverage a powerful live-streaming video platform, empowering our global community to forge meaningful connections. Our primary apps, MeetMe®, LOVOO®, Skout®, and Tagged®, entertain millions of mobile daily active users, generating untold numbers of casual chats, friendships, dates, and marriages. Our apps, available on iPhone, iPad, and Android in multiple languages, combine product innovation with sophisticated data science to both entertain and connect our audience. The Meet Group has a diversified revenue mix consisting of in-app purchases, subscription, and advertising, and we have offices in New Hope, Philadelphia, San Francisco, Dresden, and Berlin. For more information, visit themeetgroup.com, and follow us on Facebook, Twitter or LinkedIn.

The Meet Group is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status.
Job ID: 79ac1a5d-099c-40f0-aec4-60352e68ab16