Theater Ushers & Patron Assistance Ushers

The Kennedy Center has openings for part-time Theater Ushers and Patron Assistance Ushers for work starting in Sept/Oct. Pay is $12.50/hour.

The Kennedy Center is seeking motivated, enthusiastic individuals with exceptional customer service skills for part-time Theater Usher/Patron Assistance Usher positions. Shifts are in various areas both inside and outside the theaters. Shifts range from 2 – 5 hours, but actual hours worked vary according to the show schedule.

Hours vary, but generally run from 6 – 11 pm nightly and from 12 – 5 pm for weekend matinees. Some weekday shifts start at 5 PM. Occasionally shifts may go to midnight or later.

The Theater Ushers/Patron Assistance Ushers offer assistance and/or information to patrons, visitors and guests regarding the Kennedy Center and its performances and events by pro-actively anticipating the needs of our customers and personalizing the delivery of the service to meet the specific needs of each person. Maintain security and provide the best and most pleasant service to our patrons and visitors. Must be effective at listening to, understanding and answering questions raised by patrons and visitors.

Please respond with days/times you are available.

Requirements:

Individuals must possess the following knowledge, skills and abilities to perform the essential functions of the job:

  • Able to speak and understand the primary language (English) used.
  • Strong communication, organizational, decision-making and interpersonal skills
  • Ability to multi-task and work well under pressure
  • Ability to work collaboratively with others as part of a team
  • Must acquire and have extensive knowledge of the Kennedy Center, its performances, events and procedures.
  • Be sensitive to patrons and visitors with special needs.
  • Able to stand and walk for up to five hours per day.
  • Able to tolerate heights (i.e., able to work in the highest level of the theater).
  • Able to lift and carry up to 15 pounds
  • Available to work holidays as required.
  • Requires grasping, standing, walking, repetitive motions, bending, good listening and hearing ability and visual awareness.
  • Two years prior hospitality experience preferred.
  • Able to attend and successfully complete all aspects of orientation and training.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.


Meet Some of The Kennedy Center's Employees

Jeanette M.

Director, DC School & Community Initiatives

Jeanette drives the Kennedy Center’s educational and outreach efforts. She makes sure its performances, programs, and content reach, resonate, and reflect all cultures and communities.

Kassie L.

Coordinator, Theater & Classical Music Programming

Kassie oversees the Kennedy Center’s special musical programming and stage performances. She creates memorable audience experiences by transforming unique ideas into art.


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