Subscriptions Representative

The Subscriptions Representative is responsible for working with all aspects of administering and fulfilling various types of subscription packages and orders for numerous genres including National Symphony Orchestra, Washington National Opera, theater, ballet, contemporary dance, jazz, family programming, and any other subscription series under Kennedy Center jurisdiction. This position requires a high quality of customer service to subscribers by phone, email and in person.

Duties and Responsibilities:

35% Processing all subscription orders within the current Kennedy Center ticketing software. This includes taking subscription orders by phone and processing web, telemarketed, faxed and mailed orders with accuracy and detail, assigning seats for all subscription series with sensitivity to patron needs and special requests, updating patron account information, and processing all payments received

25% Answering a high volume of telephone calls and patron emails with a polite, professional demeanor. This requires maintaining an up-to-date and thorough knowledge of all current subscription offerings and Kennedy Center policies and procedures in order to assist and communicate with patrons.

15% Work individually or as a team to complete other projects as assigned by the Subscriptions Manager in a timely manner.

10% Assisting with subscriber retention by communicating with renewing subscribers about their existing orders.

10% Testing both ticketing system and subscription web applications and providing feedback to the IT department to facilitate corrections and improvements to the purchasing process.

5% Proofreading various subscription and Kennedy Center marketing materials to ensure the information communicated to patrons is clear and accurate.

Education/Experience

  • Bachelor's degree with a focus an arts/marketing area preferred. Equivalent education and experience would be considered.
  • Must have customer service/sales environment experience.
  • Previous experience with ticketing systems is a plus.

Minimum Skills and/or Knowledge Required
  • Must be dependable, flexible, have good organizational skills, work well under pressure, and be able to provide a high level of customer service.
  • Must have a working knowledge of Microsoft computer applications.
  • Must be able to handle a high volume of telephone calls with a polite, professional demeanor while performing multiple tasks concurrently. Accuracy and attention to detail are crucial.
  • Must be able to function as a team player within the office and work well with all kinds of personalities in dealing with patrons and members of other departments at The Kennedy Center.
  • A background and knowledge of the performing arts is preferred.

Work Environment

The noise level of the work environment is normal.

Travel up to 5% may be required.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.


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