Group Sales Associate

The Group Sales Associate is responsible for maximizing ticket sales to various groups in a specified market area for Kennedy Center performances, including, but not limited to, developing new clients and servicing the ticketing needs of current clients.

Responsibilities Include:

30% Providing outstanding customer service to existing and potential patrons in order to maximize group ticket sales for Kennedy Center performances. Responding to incoming phone and walk-in inquiries for group sales, and calling existing and prospective clients in accordance with market area and marketing assignments.

20% Developing new clients by focusing on assigned target markets, with the resulting goal of significant increased gross sales for the Kennedy Center. Produce target market sales analysis reports to track sales trends from year to year.

20% Concluding advance bookings with the box office by preparing all details of group contracts through the Tessitura ticketing system. Following up with patrons to ensure timely payment and that the client receives tickets and materials needed for their performance.

15% Forming long-term trusting relationship with group sales patrons. Actively pursuing client stewardship opportunities such as hosting clients for dinners, performances, and other relationship building initiatives.

10% Working with management and various departments to address specific customer service requests as needed (ie, accessibility accommodations, transportation needs, dining, receptions, tours, etc.)

5% Represent the Kennedy Center at various expos, conventions, and external events.

Education/Experience

A bachelor's degree is required; Equivalent experience would be considered; A background in the performing arts is preferred; Experience with current Kennedy Center ticketing systems and Excel is highly preferred; Some inside sales experience is necessary, and group sales experience is a plus.

Must have excellent proven customer service skills.

Strong verbal and written communication skills are essential.

Some inside sales experience is necessary, and group sales experience is a plus.

Incumbent must be well-organized, detail oriented, flexible, and able to maintain a positive demeanor under pressure.

Minimum Skills and/or Knowledge Required

Must have excellent proven customer service skills.

Strong verbal and written communication skills are essential.

Some inside sales experience is necessary, and group sales experience is a plus.

Incumbent must be well-organized, detail oriented, flexible, and able to maintain a positive demeanor under pressure.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.


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