Assistant, Membership

The Assistant, Membership works closely with the Assistant Manager of Membership and the Manager of Annual and Digital Fundraising to coordinate and execute the production of all Kennedy Center, NSO, and WNO Membership campaigns (annual donors of less than $1,200), including acquisition, renewal, reinstatement, and special appeal direct mail, telephone, and digital campaigns. The Assistant is responsible for tracking and preparing Membership information and data for marketing and reporting purposes and manages all Membership fulfillment, as well as all clerical work for the department. The position also handles the majority of personal stewardship, prospecting, and cultivation from the Membership team.

The Assistant must be able to exercise discretion in order to prioritize assignments and work under significant pressure, as many projects are time sensitive, involving concurrent deadlines and donor interaction. An eagerness to communicate and problem solve with a positive attitude is essential.

Duties and Responsibilities

40% Collaborate with the Assistant Manager of Membership to execute the planning, design, preparation and implementation of all Kennedy Center, NSO, and WNO Membership campaigns, including: tracking production details/schedules, proof-reading/copy-editing, reviewing copy/design, overseeing print orders, tracking inventories, processing invoices, communicating delivery instructions, participating in telemarketing trainings, and analyzing overall campaign results.

25% Create briefings and manage lists of potential acquisition and upgrade prospects in order to cultivate and upgrade current donors to higher levels of giving, as well as identify prospective new donors. Cultivate relationships with Membership donors.

10% Assist with the planning and execution of all Membership events.

10% Manage the creation and updating of all Membership collateral, ensuring consistent appropriate branding and accuracy.

15% Oversee the acknowledgement process for all Kennedy Center, NSO, and WNO Membership contributions, including: data extraction/management, review of weekly data for fulfillment firm, tracking production, following up on firm needs, and drafting accurate and effective acknowledgement copy as necessary.

5% Process all Membership contributions received through our telemarketing firms, including live credit card charges.

5% Departmental administrative duties

Education/Experience

Bachelor's Degree required. Proven record of high quality customer service and fundraising experience preferred. Database management experience preferred.

Minimum Skills and/or Knowledge Required

  • Possess a warm and friendly phone demeanor, and exhibit a high degree of patience, and be comfortable conducting business over the phone
  • Proven ability to act with tact and diplomacy as the position regularly does business with all levels of society and Center leadership
  • Superior organization and time management skills
  • Creativity and an excellent command of the English language are critical communicating persuasively, both in person and in writing, the need for funding. Ability to think 'outside the box' is necessary.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.


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