Senior Fulfillment Lead

The Honest Company is looking for a Senior Fulfillment Lead to join our fulfillment center team in Ontario, California. As a Senior Fulfillment Lead, you’ll be responsible for supporting fulfillment operations and staff in an assigned area, practicing safety awareness at all times, and contributing to the overall efficiency and success of warehouse operations. If you have previous warehouse experience, thrive in a fast-paced environment, and have unparalleled interpersonal skills, we’re looking for you!

What you’ll do:

  • Assist Supervisor with employee documentation related to development, training and disciplinary notices
  • Help oversee a team of 40+ people
  • Assist Supervisor with managing and planning fulfillment of customers’ orders, labor and shipment
  • Communicate daily goals and objectives to employees
  • Complete daily, weekly and monthly audits of orders on the line
  • Maintain organization of records and create excel spreadsheets as needed
  • Manage employee/temp training, cross training, labor hours, behavior and performance
  • Report any system issues impacting productivity and communicate concerns to IT manager
  • Support leadership team in preparing productivity reports and labor summaries
  • Ensure that employees adhere to policies and procedures, taking immediate corrective action when witnessing a violation

You’ll love this job if you’re:

  • An exceptional prioritizer and multi-tasker. Bonus points for actual juggling skills (but not in the warehouse!)
  • A precise worker and great role model. Employees can look to you to see how to do things right!
  • Resourceful! You’re a talented problem solver and efficient project manager
  • Adaptable and ambitious. You will enthusiastically take on other assignments as needed to support your team!

 What you’ll need:

  • High school diploma or GED
  • 1-2 years of warehouse experience
  • Experience managing a team
  • Basic computer skills and proficiency with MS Office
  • Exceptional customer service skills
  • Ability to sit, stand and walk for long periods of time
  • A flexible schedule and willingness to work evening, weekend and overtime shifts as needed

Bonus points for:

  • Proficiency with Manhattan WMS

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