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The Headfirst Companies

Falcons Summer Camps Communications & Customer Experience Coordinator: 2023-3154

Atlanta, GA

The Position

Atlanta Falcons Football Summer Camp is five days of football instruction and competition within our custom-built curriculum for all children ages 5-13. We are looking for a Communications & Customer Experience Coordinator, as part of our on-site leadership team, to manage communications projects on behalf of the Atlanta Falcons brand and the on-site customer experience through email, phone and in-person communications surrounding all things Atlanta Falcons Summer Camps. We provide the training, resources and equipment for successful camp communication but need you to bring camp to life with your enthusiasm, leadership and dedication to each camper and family’s experience.  

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What You'll Do

  • Be the face of the Atlanta Falcons owning the customer experience for your camp location through inbound and outbound phone, email, and in-person interactions with parents and families as the person who knows them best. 
  • Communicate and collaborate effectively with on-site leadership and the Headquarters’ Customer Service Team to ensure the delivery and execution of first-class customer service and program excellence.
  • Manage family accounts and relationships, accurately and fully capturing and tracking inbound and outbound conversations, requests, inquiries, and enrollments through camp databases. 
  • Act swiftly and anticipate how small details may impact a camper’s experience and work proactively to problem-solve issues as they arise, ensuring that each camper’s experience is safe and impactful.
  • Creatively capture and prepare photos and camp updates for family insight and visibility as well as program marketing materials.
  • Represent the Atlanta Falcons professionally and respectfully throughout all facets of your day to campers, parents, site and facility partners, and any guests you encounter while on the clock and in uniform.
  • Be a loyal, dedicated, and responsible team member who consistently shows up on time and ready to work for the campers and the rest of your team. 
  • Additional responsibilities as assigned by the camp’s Site Leader and/or Headquarters team.

About You

  • 3 years of knowledge and skills earned at an accredited undergraduate institution (majors in communications, sports management or business viewed favorably)
  • Experience working with children, preferably in an athletic or educational setting.
  • Passionate about brand presentation, customer relationship building and making a positive impact on the lives of children, families, and coaches.
  • Able to effectively interact and communicate in-person, over the phone and through written updates with parents and families on a daily basis.
  • Committed to the camp mission, top-notch program quality, the rest of your team and our campers and their families for the full duration of the summer camp season.
  • Able to do seated, computer-based work and remain upright and standing for multiple hours at a time, to walk and/or run quickly around large outdoor grass and dirt-covered fields.
  • CPR/First Aid Certified, or able to obtain CPR/First Aid Certification before the first day work.
  • Committed to adhering to the Falcons Summer Camp Cell-Phone Free policy, powering down, and putting away cell phones for the duration of your shift.

Perks and Highlights as a Camps Team Member

  • Work on behalf of a global brand and obtain transferable skills and job experience within the communications industry of professional sports.
  • Exclusive access to optional professional development opportunities hosted by our full-time Headquarters team. 
  • Being active and outdoors all summer in and around Atlanta.
  • A mid-season complementary catered lunch for all staff on site. 
  • Build valuable leadership experience.
  • Join an incredible team of like-minded, passionate people.

Additional Camp Information

  • Time Commitment: Available for pre-camp trainings and all weeks of programming
  • Camp Dates & Locations: June 3rd – July 19th, no camp the week of July 1st.
    • Please note: Camp locations change weekly. All staff must have reliable transportation to get to site each day. Please, visit the following link to see our 2024 camp schedule: http://bit.ly/3hk7mAc 
  • Schedule: Monday-Friday 7:15 am-3:45 pm
  • Compensation: $16 / hour with up to 2.5 hours of overtime expected per week paid at $24/hour.
  • Extended employment opportunities: Hitting and fielding small-group lessons Monday – Thursday from 3:15 – 4:00 pm (Paid at $43.75 per lesson).
  • More about the program:

Headfirst Professional Sports Camps is proud to be an Equal Opportunity Employer. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups and those who might need a reasonable accommodation to apply. 

 

 

Client-provided location(s): Atlanta, GA, USA
Job ID: 31833154
Employment Type: Other