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The Hartford

Commercial Account Manager - Excess Wholesale

Houston, TX

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

The Account Manager (AM), as part of Global Specialty Operations, will serve as a critical partner to the Primary Casualty and Excess Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for agents and brokers. This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial. This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.

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RESPONSIBILITIES

  • Renewal Analysis/loss analysis and prepping entire account for renewal quotes
  • Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities
  • Some Rating analysis is required for renewal prep work and underwriting thought process
  • Review and analyze Endorsement requests, escalate issues as required, process endorsements
  • Complete Underlying policy analysis on each Excess policy and send for UW review. (Terms and Conditions, exposures, general information, aggregates etc.)
  • Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company
  • Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation
  • Participation in projects, as needed

Main systems used: Outlook/Navigate Classic/ NavII/ Image Right/ Policy Decisions/ web based vendors. (Genius knowledge a plus but not required)

Agency Management & Client Relations

  • Serve as a critical partner to the underwriting teams within the Middle Market Commercial organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for agents and brokers within the assigned territory. The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization
    Routine, structured and high complexity of caseload and assignment work
  • Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience. Penetrates the agency CSR relationship.
  • Builds and maintains relationships with key agency contacts and decision makers through regular interaction regarding new account marketing, renewal retention, quoting and delivery of excellent agency service. Effective at rebuilding "damaged" customer relationships.
  • Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (target: 3 per year).
  • Prepares submissions for rating and acts as the gatekeeper between the agent, Underwriter and the Operations Service Center

Underwriting Support

  • Performs initial prequalification on all new account submissions, generates a summary of all findings and makes a recommendation to pursue or decline
  • Leads pre-qualification meetings with Underwriter and provides recommendations on new & renewal accounts.
  • Works independently to proactively maintain timeliness of information in the underwriting files.
  • Can negotiate skillfully in tough situations with both internal and external groups. Can win concessions without damaging relationships; focus is on win/win proposition for agents and company when reviewing new or renewal accounts.
  • Support sales efforts through an understanding of Middle Market strategies and industry programs, as well as makeup of assigned book of business and agency territory; clear understanding of sales and business goals, top partner performance, and book mix.
  • Uses strong information gathering and diagnostic skills to solve problems.

Workflow distribution

  • Coordinate activities for all supporting tasks (Rating, Agent/Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts.
  • Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions.
  • Monitors work performance to ensure quality objectives and service commitments are achieved.
  • Facilitates routing of tasks and work between agents, underwriters, service team, and home office team.

Project / Backup support

  • Backs up other Account Managers as needed. Routes information to and from underwriting teams in the absence of local underwriter.
  • May support various projects as determined by Operations and/or underwriting staff.

QUALIFICATIONS

  • Commercial account manager experience/prior relevant Insurance industry experience
  • Comfortable level of knowledge of the following insurance coverages: Workers Compensation, Auto, General Liability, Excess Liability
  • Excess & Surplus experience a plus
  • College Degree preferred
  • Strong Customer Service orientation and Relationship Building skills required
  • Effective Communication Skills / Written and Verbal
  • Strong technical ability
  • Ability to work in a fast-paced and high volume work environment
  • Professional Demeanor
  • Proficiency in Microsoft Word, Excel, and Power Point Software.
  • Knowledge of ImageRight, other insurance platforms also desired

Position Location/Work Arrangements The Hartford is proud to offer a hybrid work location model that is designed to support flexibility.

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$52,000 - $78,000

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

Account Manager - OA09HN
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Skills:

Client-provided location(s): Houston, TX, USA; Charlotte, NC, USA; Chicago, IL, USA; Hartford, CT, USA; Clinton, NY 13323, USA; Morristown, NJ 07960, USA
Job ID: hartford-R2312482
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Fitness Subsidies
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
    • Remote Work Opportunities
    • Flexible Work Hours
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

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