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The Hartford

Associate Claim Representative- Central Region

Aurora, IL / Remote

Associate Claim Representative - CH10DN
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers' needs while improving our performance.

Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance - leading to behaviors that put the customer at the center of everything we do. In recognition of successful completion of training you will be eligible for a proficiency increase at or around 6 months from your date of hire.

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Start Date: May 22, 2023

Location: The Hartford is proud to offer a hybrid work location model that is designed to support flexibility.

Training Hours: Monday - Friday 8:00am - 5:00pm Central Standard Time.

Regular Hours: Monday - Friday Core Business Hours, no weekends.

Key Responsibilities:

  • Handle first and third-party Personal Lines auto claims, with a focus on financial accuracy, appropriate file disposition, and adherence to statutory guidelines
  • Investigating Property Damage Only claims to determine liability exposures and potential subrogation
  • Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford's standards of communication
  • Ability to make decisions with the customer at the center of everything we do
  • Utilize critical thinking skills to gather and analyze information and data to make sound decisions
  • Continually evaluate self against performance targets and strive to exceed expectations
  • Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement. Embrace a culture of continuous improvement
  • Leverage contemporary technology to achieve accurate and efficient claim outcomes

Qualifications:

  • College degree preferred; High School Diploma required
  • Preferred 1+ years of related customer service experience
  • Looking for a candidate that has complimentary skills and can accelerate their learning to meet the demands of the job
  • Contribute to a culture of excellence
  • Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
  • Passionate desire to help both internal and external customers
  • Ability to embrace change and flourish with industry-changing technology and trends
  • Critical thinking skills inclusive of investigation, decision making and conflict resolution
  • Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry
  • Ability to listen attentively to our customer's needs and exhibit empathy during difficult situations
  • Ability to produce clear and grammatically accurate correspondence.
  • Organizational Skills
  • Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering

Additional Information:

  • You will be required to successfully complete a multi-week New Hire Training Curriculum. You should have no schedule conflicts during training.
  • We are excited to offer this role as fulltime remote or in-office, working from anywhere in the United States. Only requirement is you agree to work the necessary core hours based on the time zones of the States that you are assigned to handle.
  • Furniture is not provided for remote work; it is necessary to have a designated area that is quiet and ergonomically acceptable for typing and talking on the phone.

Internet Connectivity Requirement/Remote Positions:

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer

As a condition of your employment: You must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$44,400 - $66,600

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

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Skills:

Client-provided location(s): Aurora, IL, USA
Job ID: hartford-R2312367
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Fitness Subsidies
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
    • Remote Work Opportunities
    • Flexible Work Hours
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

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