Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
The Commonwealth of Massachusetts

Victim Services Coordinator - Massachusetts Probation Service - Region 3

Tewksbury, MA

Job Description

ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE TRIAL COURT EMPLOYMENT PAGE LINKED BELOW.

https://trialcourtjobs.mass.gov/jobs/victim-services-coordinator-massachusetts-probation-service-region-3-lawrence-massachusetts-united-states

IF YOU APPLY THROUGH THE APPLY ONLINE LINK ABOVE ON THIS MASS CAREERS PAGE YOU WILL NOT BE CONSIDERED FOR THIS POSITION.

PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):

https://trialcourtjobs.mass.gov/jobs/victim-services-coordinator-massachusetts-probation-service-region-3-lawrence-massachusetts-united-states

You have successfully applied to the position when you receive an email from the Massachusetts Trial Court.

Want more jobs like this?

Get Human Resources and Recruitment jobs in Tewksbury, MA delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


If you only receive an email from MassCareers, you HAVE NOT successfully applied. Please call 617-742-8575 with any questions.

Departmental Mission Statement: The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change.

PROBATION SERVICES ORGANIZATIONAL PROFILE:

Notes: This position covers Region 3: Middlesex & Essex County.

Position Summary: The Victim Services Coordinator will work within the Massachusetts Probation Service. The Victim Services Coordinator is responsible for providing advocacy, support, notification, crisis intervention, safety planning, court accompaniment and resource referral to victims of crime in the performance of their duties. The Victim Services Coordinator will provide court accompaniment to victims of probationers who are required to appear in court. The Coordinator will create inter-agency linkages to address victims' ancillary needs in the areas of housing, safety, counseling, legal assistance, interpreter services, and government benefits as needed. The Victim Services Coordinator will enhance the delivery of victim services within the Massachusetts Probation Service. Supervision Received: The Victim Services Coordinator reports to and receives general direction from the Deputy Commissioner for Field Services or her designee.

Duties:

• Conduct intake and complete victim needs assessment;

• Provide court accompaniment to victim and witnesses during Violation of Probation Proceedings, Detention Hearings and restitution modification hearings;

• Provide notification, advocacy, crisis intervention, safety planning, resource referral and court accompaniment to court involved victims of crime;

• Provide detailed information about the court process and court procedures;

• Certify victims of crime to receive notification of release from an institution and/or access to CORI;

• Work with allied professionals including but not limited to the Massachusetts Office for Victim Assistance, Department of Correction, Houses of Correction, Department of Criminal Justice Information Services, Department of Youth Services, Sex Offender Registry Board, Parole Board, Office of the Attorney General, District Attorney's Offices and community based agencies across the state to address various victim related needs;

• Attends relevant trainings and programs for the probation department, and other state/community agencies as needed;

• Compile, collect data as requested by funding agencies;

• Maintain victim records in accordance with agency policy;

• Participate in regular group and individual supervision;

• Performs other related duties as required.

Job Competencies:

Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court.

Mission: Understands, upholds, and communicates the Trial Court and Probation Service missions.

Applied Knowledge: Uses knowledge of victim services, applicable statutes, and best practices to assist with the effective delivery of valuable services.

Problem Solving: Assesses Victim Services operations or procedural issues and recommends and facilitates appropriate solutions. Explores new best practices and protocols to maintain and improve outcomes.

Customer Service: Conducts oneself in a courteous and professional manner towards victims, court employees, and the public. Responsive to the needs of victims involved with probationers under supervision;

Collaboration: Works with others cooperatively, accepts feedback, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared goals.

Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments.

Commitment to Diversity: Promotes an environment of cross cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, linguistic and cultural backgrounds.

Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development.

Qualifications

Minimum Requirements:

These are the minimum requirements necessary to apply for the position of Victim Services Coordinator:

• Bachelor's in criminal justice, human services or related field from an accredited college or university;

• Minimum of two (2) years of full time experience in providing assistance to victims of crime within a District Attorney's Office and/or state/federal criminal legal agency and/or community based agency;

• Strong working knowledge of the Massachusetts Criminal Justice System and the rights and services available under the Massachusetts Victim Bill of Rights, M.G.L. 258B;

• Ability to assess victim issues and identify appropriate resources and services;

• Strong organizational and communication skills, including experience with sensitive matters;

• Ability to work collaboratively with Trial Court Personnel, other state and federal agencies, community organizations and the general public to maintain effective working relationships;

• Ability to initiate and carry out projects with a high degree of independence and sensitivity;

• Ability to organize work, determine priorities, establish clear work expectations and standards, and communicate effectively orally and in writing;

• Ability to analyze problems and to develop effective solutions to problems;

• Working knowledge of and ability to use personal computers, including proficiency in Microsoft Office, Excel and other related programs;

• Ability to work well under pressure and within limited time frames; and

• Ability to travel within the Commonwealth.

Preferred Qualifications: This position covers Region 3: Middlesex & Essex County.

Client-provided location(s): Centre St, Lowell, MA 01852, USA
Job ID: Commonwealth_of_Massachusetts-2300042I
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • Pension
    • Financial Counseling
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

This job is no longer available.

Search all jobs