VP, Infrastructure and Operations Job in Dearborn, MI | Auto Club Group

    • Dearborn, MI

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities:
The VP, Infrastructure and Operations is responsible for the implementation and operation of all technology infrastructure deployed at ACG, which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software. This position is operationally responsible for ensuring the availability and integrity for all IT systems and infrastructure. This executive level, hand-on position will be required to make technical decisions and work closely with cross-functional business areas and all ACG IT groups.

Leads the technology infrastructure strategy and execution for the enterprise, identifying opportunities for automation, cost savings, and service quality improvement. Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.

Partners with IT leadership on technology infrastructure strategy and execution enterprise-wide. Develops the technology management capabilities of the organization.

Manages the financial aspects of IT operations, including purchasing, vendor negotiation and administration, budgeting, cost/benefit analyses and budget review. Creates and implements policies and objectives to ensure successful continuing IT operations, maximize return on investment (ROI), facilitate workflow optimization, and increase productively.

Supervisory Responsibilities:
Directs teams responsible for Infrastructure Architect, Networking, Client Computing, Data Center, Telephony, and Database Administration.

Preferred Qualifications:
Master's degree in Computer Science, Business Administration or related field.


The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!

Required Qualifications:
Bachelor's degree in Computer Science or a related field.


  • 10+ year's relevant experience across a broad range of IT infrastructure and operational disciplines with 5+ years of management experience; including leading leaders.
  • Experience in Infrastructure planning, project management and design and deployment, as well as system life cycle management.

Knowledge and skills:
  • Ability to successfully drive and execute on multiple critical projects simultaneously. Must be able to work with multiple project teams simultaneously and thrive in fast-paced, dynamic environment.
  • Strategic and analytical thinker who can analyze data to make appropriate process/business recommendations.
  • Proven negotiating skills, demonstrated collaborative and consensus building strengths.
  • Strong problem solving and prioritization skills.
  • Strong Written communication skills.

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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