Technical Loan Analyst

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities (details of the basic job functions):

Maintain loan system (s) to include: implementation of system upgrades, testing, change control, resolution of problems, and documentation. Advises and trains department personnel on the use of various software applications. Using queries and/or software packages, compile data, verify information, analyze data and generate reports.

Develop, update and maintain loan application software packages, automated systems, and programs for the Bank. Analyze business requirements and develop appropriate systems specifications for IT/Vendors to ensure meeting department requirements. Develop, document and run test scripts for system enhancements, patches and upgrades. Perform system maintenance to ensure continued adherence to established Bank guidelines, audits system output to ensure integrity and accuracy of data and consults with the IT department as necessary. Provide support to the department problem resolution process and represents department in meetings and on project teams as required.

Preferred Qualifications:

Experience to include:

  • Utilizing user programming languages and software packages (i.e. Openclose)
  • Loan system technology
  • Analyzing, testing, implementing and documenting loan systems and programs
  • Direct customer contact and interacting with all levels of employees/managers/vendors
  • Developing models for managing workflow

Bachelor's degree in Accounting, Computer Science, Finance, Mathematics, Statistics, or a related field and/or Technology Certification.

Work Environment

Works in a temperature controlled office environment.

Required Qualifications (these are the minimum requirements to qualify):

Experience to include:

  • Developing mortgage loan processing procedures
  • Configuration and change management of automated underwriting and loan origination systems
  • Investigating and resolving production problems
  • PC software applications (Excel, Word, Powerpoint, Access)
  • Documentation of automated processing systems

Knowledge of:

  • Developing processes for use with application software packages
  • Investigating and resolving production problems
  • Developing controls for application software programs
  • Mortgage loan products, services, pricing, tax and regulatory issues
  • FCRA, ECOA, RESPA, Reg Z and other federal/state regulations regarding the extension of credit

Ability to:

  • Communicate effectively with others in a work environment
  • Assist it and vendors in the installation/upgrades of automated processing systems
  • Develop loan processing procedures
  • Develop and revise department/technology processes and procedures
  • Document and resolve problems

Written communication skills to include preparation of internet communications and written processes, proposals, reports and and/or technical writing (a writing sample may be required at time of interview).

The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.


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