Sales Support Specialist I

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities (details of the basic job functions):

Provide support to the Auto Club Group (ACG) Multi-Line, IA, Life, and/or Club sales delivery systems for assigned location (s). Assist management in the support of department projects and researches and compiles cost and budget information. Work with the Marketing Department to identify marketing opportunities, review marketing materials prior to distribution and support member surveys. Gather sales results for management reports and interact with Sales and Support personnel to identify and resolve problems. Provide guidance and/or training to new staff members/field personnel regarding ACG products, services and/or systems. Distribute various reports, leads, and/or documents including: commission statements, policies, orphan/sales leads, status updates on agent appointments, etc.

Evaluate departmental processes, identify problems and make recommendations to improve efficiency. Complete and distribute various surveys and reports. May enter, process, retrieve and/or correct data (i.e. agent reporting, agent of record, etc.) to ensure systems are updated and management has correct information to respond to agent/management inquiries. May coordinate events (e.g. sales promotions, in-store events, store openings, trade shows, contest payoffs, promotion of ACG products/services, regional contests, etc.) and/or materials, for field locations. May perform office/agency audits to ensure meeting field and corporate compliance standards.

Preferred Qualifications:

Education (include minimum education and any licensing/certifications):

  • Associates Degree in Business Administration, Marketing, Communications, Insurance or a related field and/or comparable work experience.

Knowledge and Skills:

  • Customer care principals
  • Analytical reporting skills to include experience with Excel
  • Experience with Adobe Creative Suites

Knowledge of systems generating reports to include the following:

  • Commission registers and reports
  • Sales Monthly and Year-to-Date
  • Salesperson Statistical Analysis Report
  • Agent production tracking

Ability to:

  • Demonstrate customer care principals to field office staff

Work Environment

Works in a temperature controlled office environment.

Required Qualifications (these are the minimum requirements to qualify):

Education (include minimum education and any licensing/certifications):

  • High School Diploma or equivalent

Experience:

  • P.C. software applications (e.g. Excel, Word, etc.)
  • Computerized record maintenance
  • Working with various ACG products/services (e.g. memberships, travel packages, insurance, etc.)
  • Identifying and resolving problems
  • Organization and planning
  • Scheduling appointments, meetings, agendas, itineraries and work priorities
  • Leadership and decision making skills

Knowledge and Skills:

Knowledge of:

  • AAA membership, sales delivery systems and insurance products
  • Sales production standards and incentive programs
  • Sales policies and procedures
  • Sales compensation

Ability to:

  • Communicate effectively with others in a team work environment and with the public
  • Analyze and interpret system generated reports relating to sales production, commissions, incentive payments
  • Evaluate departmental processes and make recommendations for improvement
  • Provide work guidance and training
  • Perform accurate basic mathematical calculations
  • Maintain accurate records/computer tables
  • Develop standards, methods and procedures
  • Plan and manage projects
  • Work independently and set appropriate priorities to meet deadlines
  • Lift objects weighing up to twenty (20) pounds*
  • Sit/stand and walk in the performance of job duties
  • Demonstrate strong oral and written communication skills to include preparation of reports,proposals and presentations (samples may be required at time of interview)

Strong oral and written communication skills to include preparation of reports, proposals and presentations (samples may be required at time of interview)

The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.


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