Fleet Supervisor, Roadside Assistance Job in St. Paul, MN | Auto Club Group



The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities:

  • Supervises activities and personnel relative to the service vehicle and club fleet programs for an assigned shift
  • Investigates, arbitrates and settles member/customer damage and service complaints
  • Interviews and recommends the hiring of personnel
  • Schedules work hours and assigns job duties
  • Evaluates employee work performance
  • Manages member complaints concerning driver performance
  • Monitors fleet budget and approves related expenditures
  • Supervises and participates in special automotive related events
  • Schedules fleet maintenance and repair
  • Maintains daily statistics for reporting purposes and prepares reports for Management Team
  • Investigates, arbitrates and settles member/customer damage and service complaints
  • Willingness and ability to work irregular hours, weekends and holidays


Excellent Benefits:

  • Medical, dental, and vision benefits
  • Matching 401(k)
  • Company provides:
    • Tools
    • Uniforms
    • DOT Certification
  • Paid time off
  • Holiday Pay
  • Complimentary AAA membership
  • Tuition reimbursement


Qualifications

Preferred Qualifications:
College level coursework in Business Administration or a related field.

Experience in:
  • Emergency road service
  • Fleet management
  • A supervisory capacity
  • Operating dispatching equipment

Knowledge of:
  • Automotive Services rules, restrictions and towing procedures
  • PC based D/2000 electronic call receiving & dispatch system
  • Company products, policies and procedures


Required Qualifications:
Possession of a valid State driver's license.

Preferred Experience:
  • Interacting with vendors, contractors
  • Budget preparation techniques
  • Assisting disabled vehicles and stranded motorists
  • Towing and minor automobile maintenance
  • Automotive fleet maintenance and repair
  • Resolving customer service/damage complaints


The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements


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