Customer Service - ERS Call Center

Be someone's hero every day!

AAA is now hiring for Temporary Full Customer Service Representatives

Be a part of AAA - a company known for providing best-in-class service to its members when they need help the most! There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.

You can make a difference by helping our members during stressful situations. Come to the rescue and provide top-notch service by:

  • Responding to emergency road service requests in a call center environment
  • Listening to members and identifying their problem
  • Performing geographical location spotting and data entry
  • Seeking a solution to get the member back on the road
  • Analyzing member accounts to determine additional products and services that benefit the member

This is a challenging and rewarding position that requires passion and commitment to the well-being of others. If you think you are right for this role, you will need to be able to:

  • Navigate through a P.C. and multiple applications
  • Provide a high level of customer service in a professional environment

To prepare you for this exciting opportunity, we offer:

  • Full-time paid Training (3 Weeks)
  • Beginning February 26, 2018
  • Monday through Friday from 12:00 pm – 8:30 pm
  • Afternoon/evening/weekend shifts available after training

As a reward for your passion and commitment, we offer:

  • Competitive base pay of $12.00/hour, to start shift premium for evening and overnight time frames
  • Opportunity for up to a $1 pay increase after 90 days based on performance
  • Career advancement potential with up to an additional $1 increase in pay after 6 months
  • Subsidy for bilingual up to $1 per hour
  • Potential to work remotely after completion of 6 months of demonstrated superior performance
  • Employee recognition program
  • Rewarding, fast-paced environment
  • Employee Assistance Program

To prepare you for this exciting opportunity, we offer:

  • Full-time paid Training (3 Weeks)
  • Beginning February 26, 2018
  • Monday through Friday from 12:00 pm – 8:30 pm
  • Afternoon/evening/weekend shifts available after training

As a reward for your passion and commitment, we offer:

  • Competitive base pay of $12/hour to start shift premium for evening and overnight timeframes
  • Opportunity for up to a $1 pay increase after 90 days based on performance
  • Career advancement potential with up to an additional $1 increase in pay after 6 months
  • Employee recognition program
  • Rewarding, fast-paced environment

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.


Meet Some of The Auto Club Group's Employees

Cynthia

Field Manager V

Cynthia oversees the day-to-day operations of an Ann Arbor Auto Club Group office, streamlining processes, interacting with members, and managing the sales of products and services.

Nicole

VP, ACIA Casualty Claims

Nicole is responsible for assisting the injured parties of the Auto Club Group’s car accident claims in settling incident issues to get back on their feet fast.


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